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Jung and Yoon: Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress
Original Article

Journal of Korean Academy of Nursing Administration 2017; 23(3): 229-238.

Published online: 30 June 2017

DOI: https://doi.org/10.11111/jkana.2017.23.3.229

Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress

Su Mi Jung, Sook Hee Yoon

Department of Nursing, Inje University, Korea.

Corresponding author: Jung, Su Mi. Department of Nursing, Inje University, 10 Busandaehak-ro, Geumjeong-gu, Busan, Korea. Tel: +82-51-865-7778, Fax: +82-51-865-7771, doya0707@naver.com

Received 13 October 2016       Revised 17 February 2017       Accepted 20 June 2017

Copyright © 2017 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to provide basic research material necessary for the establishment of comprehensive nursing service units, through a comparative analysis of inpatient satisfaction with nursing between comprehensive nursing service and general units and the work stress of nurses.

Methods

The survey participants were inpatients and nurses from 3 general hospitals in Busan, including 6 units, 123 nurses and 220 patients. Date collection was done through March and April 2016. Collected data were analyzed using test and independent t-test with SPSS 23 Win program.

Results

Inpatients on comprehensive nursing service units had higher scores for satisfaction than inpatients on general units. There was no statistically significant difference in nurses' work stress between the two types of units.

Conclusion

The findings indicate that although inpatient satisfaction with comprehensive nursing service units is higher than for general units, work stress for nurses is comparatively high for both types of units. While it is necessary to expand the implementation of comprehensive nursing service units, an institutional strategy for reducing nurses' work stress is required if the expansion is to be successful.

Keywords: Comprehensive nursing service, Nursing satisfaction, Work stress

Figures and Tables

Table 1

Homogeneity Test and Nursing Satisfaction according to General Characteristics of Inpatients in Comprehensive Nursing Service Units and General Units (N=220)

jkana-23-229-i001

CNSU=Comprehensive nursing service unit; GU=General unit.

Table 2

Homogeneity Test of Nurse's Work Stress between Comprehensive Nursing Service Units and General Units (N=123)

jkana-23-229-i002

CNSU=Comprehensive nursing service unit; GU=General unit.

Table 3

Differences in Nursing Satisfaction between Inpatients on Comprehensive Nursing Service Units and General Units (N=220)

jkana-23-229-i003

Note. Adjusted for gender, marital status; CNSU=Comprehensive nursing service unit; GU=General unit.

Table 4

Difference of Nurses' Work Stress between Comprehensive Nursing Service Unit and General Unit (N=123)

jkana-23-229-i004
Table 5

Correlation between Patient Satisfaction and Nurses Work Stress for Comprehensive Nursing Service Unit and General Unit (N=6)

jkana-23-229-i005

Notes

This article is a condensed of the first author's master thesis from Inje University.

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