Journal List > J Korean Acad Nurs Adm > v.19(2) > 1051673

TOOLS
Lee and Jung: Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
Original Article
Journal of Korean Academy of Nursing Administration

Journal of Korean Academy of Nursing Administration 2013; 19(2): 187-195.

Published online: 31 March 2013

DOI: https://doi.org/10.11111/jkana.2013.19.2.187

Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

Young Sook Lee1, Myun Sook Jung2

1Referral Center, Gyeongsang National University Hospital, Korea.

2College of Nursing, Institute of Health Sciences, Gyeongsang National University, Korea.

Correspondence: Jung, Myun Sook. College of Nursing, Institute of Health Sciences, Gyeongsang National University Chilam-dong 92, Jinju-si, Gyeong-Nam 660-751, Korea. Tel: 82-55-772-8256, Fax: 82-55-772-8222, msjung@gnu.ac.kr

Received 30 August 2011       Revised 30 December 2011       Accepted 1 February 2013

Copyright © 2013 Korean Academy of Nursing Administration

Abstract

Purpose

The purpose of this study was to identify the relationship among followership, organizational commitment, job satisfaction, turnover intention, and customer orientation in hospital nurses.

Methods

The participants in this study were 210 staff nurses in one university hospital. Data were analyzed using frequency, ANOVA, Pearson correlation analysis, and stepwise multiple regression.

Results

Followership had positive correlations with organizational commitment (r=.46, p<.001), job satisfaction (r=.41, p<.001), customer orientation (r=.47, p<.001). Followership had negative correlation with turnover intention (r=-.23, p<.001). The factor of followership influencing organizational commitment was active engagement, and this factor accounted for 23.3% of explanatory power. The factor of followership influencing job satisfaction was active engagement (F=45.00, p<.001), and this factor accounted for 17.8% of explanatory power. The factor of followership influencing turnover intention was active engagement (F=19.69, p<.001), and this factor accounted for 17.0% of explanatory power. The factors of followership influencing customer orientation were active engagement (F=51.38, p=.004) and independent, critical thinking (F=24.55, p=.011), and these factors accounted for 22.1% of explanatory power.

Conclusion

Findings indicate a need to develop followership to promote organizational commitment, job satisfaction, and customer orientation and to decrease turnover intention in nurses.

Keywords: Followership, Organizational commitment, Job satisfaction, Turnover intention, Customer orientation

Figures and Tables

Table 1
Differences in Followership by General Characteristics (N=210)
jkana-19-187-i001
Table 2
Level of Followership (N=210)
jkana-19-187-i002
Table 3
Correlations among Research Variables (N=210)
jkana-19-187-i003
Table 4
Results of Multiple Regression Analysis (N=210)
jkana-19-187-i004

References

1. Cavell DP. Leadership or followership: One or both? Healthc Financ Manage. 2007. 61(11):142–144.
2. Choi KS. A study of the followership-leadership dyad effect on the organization effectiveness - with the moderator as division culture, empowerment, and achievement needs -. 2001. Gwangju, Korea: Chonnam National University;Unpublished doctoral dissertation.
3. Choi J, Ha NS. The effects of clinical nurse's internal marketing on job satisfaction, turnover intention, and customer orientation. J Korean Acad Nurs Adm. 2007. 13:231–241.
4. Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behav Res Methods. 2009. 41:1149–1160. http://dx.doi.org/10.3758/BRM. 41.4.1149.
5. Favara LF. Examining followership style and their relationship with job satisfaction and performance. 2009. Prescott Valley, USA: Northcentral University;Unpublished doctor of Philosophy.
6. Ha UJ. Relationship between work family conflict and organizational effectiveness, and moderating effects of family responsive workplaces, social support, and SOC strategy among married female workers in hospitals. 2008. Seoul, Korea: Kosin University;Unpublished doctoral dissertation.
7. Han JY, Kim MY. The impact of the followership style on the organizational effectiveness in nursing organization. J Korean Acad Nurs Adm. 2009. 15:233–243.
8. Han JY, Lee EJ, Kim MY. Effects of the followership on organizational commitment, job satisfaction, nursing task performance. J Korean Acad Nurs Adm. 2007. 13:501–508.
9. Jones CB. The costs of nurse turnover. Part 1. An economic perspective. J Nurs Adm. 2004. 34:562–570. http://dx.doi.org/10.1097/00005110-200412000-00006.
10. Jun YJ, Han GS, Lim JY, Kim IA. The effects of empowerment on job satisfaction; focusing on followership style. J Korean Acad Nurs Adm. 2005. 11:23–31.
11. Jung MR. An analysis on relations of university hospital nurses' sense of humor, professional attitude, customer-directedness. 2012. Seoul, Korea: Myong Ji University;Unpublished master's thesis.
12. Kelley RE. DH Jang . The power of followership. 1994. New York, NY: Bantam Doubleday;(Original work published 1992).
13. Koo OH, Choi OS. The relationship between the nurse's followership, job satisfaction and organizational commitment. J Korean Acad Nurs Adm. 2000. 30:1254–1264.
14. Kim SH, Kwon SM, Yang HK. The effect of leadership and followership types of hotel employee on organizational commitment, job satisfaction and turnover intention. Korean J Hosp Adm. 2009. 18(3):81–97.
15. Lee BS, Park JS, Lee JH, Hong SN. Effect of a mentoring program as a strategy for retention of clinical nurses. J Korean Acad Nurs Adm. 2010. 16:48–58.
16. Lee MH. Relationship between organizational culture types and organizational effectiveness in hospitals. 1998. Daejeon, Korea: Chungnam National University;Unpublished doctoral dissertation.
17. Martin WB. A new approach to understanding and teaching of service behavior. Hosp Educ Res J. 1987. 11(2):255–262.
18. Moon SJ. Structural model of nurses' intentions of changing workplaces. 2010. Seoul, Korea: Kyung Hee University;Unpublished doctoral dissertation.
19. Mobley WH. Employee turnover: Causes, consequences, and control. 1982. Reading, MA: Addison-Wesley.
20. Morrison EW. Organizational citizenship behavior as a critical link between HRM practices and service quality. Hum Resour Manag. 1996. 35(4):493–512.
21. Mowday RT, Steers LW, Porter LW. The measurement of organizational commitment. J Vocat Behav. 1979. 14:224–247.
22. Park HT. Transformational and transactional leadership styles of the nurse administrators and job satisfaction, organizational commitment in nursing service. 1997. Seoul, Korea: Ewha Womans University;Unpublished master's thesis.
23. Peltier J, Nill A, Schilbrowsky JA. Internal marketing, nurse loyalty and relationship marketing: An exploratory study of German nurses. Health Mark Q. 2003. 20(4):63–82. http://dx.doi.org/10.1300/J026v20n04_05.
24. Saxe R, Weitz BA. The SOCO scale; A measure of the customer orientation of sales people. J Mark Res. 1982. 22:343–351.
25. Seeley TA. The impact of followership dimensions on affective commitment and in-role and extra-role performance. 2006. San Diego, USA: Alliant International University;Unpublished Doctoral dissertation.
26. Suh CJ, Yoon YS. An effect on employee satisfaction to service quality according to the followership in MOT. Sogang J Bus. 2005. 16(1):55–82.
27. Shin ES. Effects of the hospital nurse organization culture and followership types on the organization commitment of clinical nurses. 2004. Iksan, Korea: Wonkwang University;Unpublished master's thesis.
28. Shin YK. An empirical study on the influencing of corporate culture on organizational effectiveness. 1988. Seoul, Korea: Chungang University;Unpublished doctoral dissertation.
29. Stamps PL, Piedmont EB, Slavitt DB, Haase AM. Measurement of work satisfaction among health profession. Med Care. 1978. 16(4):337–352.
30. Tett RP, Meyer JP. Job satisfaction organizational commitment, turnover intention and turnover. Pers Psychol. 1993. 46:259–293.
TOOLS
Similar articles