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Cho and Kim: Emotional Labor, Job Stress and Professional Quality of Life of Public Health Nurses according to the Employment Type
Original Article

Journal of Korean Academy of Nursing Administration 2019; 25(5): 467-477.

Published online: 23 December 2019

DOI: https://doi.org/10.11111/jkana.2019.25.5.467

Emotional Labor, Job Stress and Professional Quality of Life of Public Health Nurses according to the Employment Type

Kyung Sook Cho, Yunmi Kim

College of Nursing, Gachon University, Korea.

Corresponding author: Kim, Yunmi. College of Nursing, Gachon University, 19 Hambakmoe-ro, Yeonsu-gu, Incheon 21936, Korea. Tel: +82-32-820-4203, Fax: +82-32-820-4201, ymkim@gachon.ac.kr

Received 20 July 2019       Revised 10 September 2019       Accepted 19 September 2019

Copyright © 2019 Korean Academy of Nursing Administration

Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study is a descriptive survey to identify emotional labor and job stress recognized in the course of administrative work, and how these affect the professional quality of life of public health nurses according to the employment type.

Methods

Data was collected through a survey of public health nurses conducted from Dec. 2018 to Jan. 2019 (N=232).

Results

The emotional labor of public health nurses was 3.27 out of 5 and full-time public health nurses had the highest scores. The job stress score was moderate at 2.45 out of four. The job stress of full-time nurses was also the highest. Among the sub-divisions of professional quality of life, compassion satisfaction was 3.55 out of five, while secondary traumatic stress was moderate at 2.48 and exhaustion at 3.01. Factors affecting compassion satisfaction were shown to be employment types and exhaustion. Factors affecting secondary traumatic stress were exhaustion, job stress and emotional labor. Factors affecting exhaustion were secondary traumatic stress and compassion satisfaction.

Conclusion

The results of this study shows that full-time public health nurses in charge of nursing organizations at public health centers have extreme difficulty with excessive role responsibilities, resulting in high emotional labor intensity and high job stress.

Keywords: Public health, Nurses, Emotional labor, Job stress, Quality of life

Figures and Tables

Table 1

General Characteristics of Participants (N=232)

jkana-25-467-i001
Table 2

Participants' Scores of Emotional Labor, Job Stress, and Professional Quality of Life (N=232)

jkana-25-467-i002
Table 3

Difference in Emotional Labor, Job Stress, and Professional Quality of Life according to Participants' Characteristics (N=232)

jkana-25-467-i003
Table 4

Correlation among Emotional Labor, Job Stress, and Professional Quality of Life in Participants (N=232)

jkana-25-467-i004
Table 5

Factors Influencing Professional Quality of Life (N=232)

jkana-25-467-i005

Adj. R2=Adjusted R2; †Dummy variable reference: full time.

Notes

This study was supported by the Seoul National University College of Nursing Alumni Association Research Fund.

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ORCID iDs

Kyung Sook Cho
https://orcid.org/0000-0001-7922-6966

Yunmi Kim
https://orcid.org/0000-0002-6359-8033

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