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Lee, Ha, Jung, and Yun: Experience of Hospital Administrative Nurses' Work Adjustment
Original Article

Journal of Korean Academy of Nursing Administration 2019; 25(5): 424-436.

Published online: 23 December 2019

DOI: https://doi.org/10.11111/jkana.2019.25.5.424

Experience of Hospital Administrative Nurses' Work Adjustment

Hyun-Ju Lee1, Jae-Hyun Ha2, Yun-Seo Jung2, Jungmi Yun3

1College of Nursing, Catholic University of Pusan, Korea.

2Department of Nursing, Masan University, Korea.

3Graduate School, College of Nursing, Pusan National University, Korea.

Corresponding author: Yun, Jungmi. College of Nursing, Pusan National University, 49 Busandaehak-ro, Mulgeum-eup, Yangsan 50612, Korea. Tel: +82-51-510-0776, Fax: +82-51-510-0747, kt100486@gmail.com

Received 18 May 2019       Revised 17 June 2019       Accepted 26 June 2019

Copyright © 2019 Korean Academy of Nursing Administration

Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study was aimed to explore the work experience of nurses who transitioned from the patient nursing department to administrative departments.

Methods

The participants were 11 nurses who had worked in departments of human resources, education and training, medical insurance review, information technology, and quality improvement. Data were collected through in-depth individual interviews done between December 2017 and July 2018 and were analyzed in terms of Giorgi's phenomenological methodology. The research question was ‘What kind of experience did you have as you transition to a new role from a nurse to a hospital administrative nurse? What are the challenges in carrying out a new role? How do you overcome obstacles and adjust to being a hospital administrative nurse?’

Results

The main essence of the administrative nurses' work adjustment experience is represented by six components; 1) Beginning of a new challenge in conflict, 2) Running into barriers, 3) Struggling to take root, 4) Recognizing changes in the hospital, 5) Gradually adjusting to change, 6) Becoming a proficient hospital administrative nurse.

Conclusion

Based on these findings, it is essential to create systems that enable administrative nurses to adjust to their work without confusion, and continuously develop programs to enhance their competence.

Keywords: Experience, Hospitals, Nurses, Qualitative research, Work

Figures and Tables

Table 1

Experience of Participants Working in Hospital Administrative Departments

jkana-25-424-i001

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ORCID iDs

Hyun-Ju Lee
https://orcid.org/http://orcid.org/0000-0002-7824-6559

Jungmi Yun
https://orcid.org/0000-0002-3741-2530

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