Impact of incivility experienced by dental hygienists on organizational achievement-as a mediating effect of emotional exhaustion

Mun Mi Cho; Jin Bom Kim; Hyeon Sook Kwun; Chang Wan Kang; Min Kyung Lee; Jung Won Yun; Ho Jin Jeong; Jung Hwa Lee

doi:10.11149/jkaoh.2019.43.3.163

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Cho, Kim, Kwun, Kang, Lee, Yun, Jeong, and Lee: Impact of incivility experienced by dental hygienists on organizational achievement-as a mediating effect of emotional exhaustion

Original Article

Journal of Korean Academy of Oral Health 2019; 43(3): 163-169.

Published online: 30 September 2019

DOI: https://doi.org/10.11149/jkaoh.2019.43.3.163

Impact of incivility experienced by dental hygienists on organizational achievement-as a mediating effect of emotional exhaustion

Mun Mi Cho¹

, Jin Bom Kim²

, Hyeon Sook Kwun³

, Chang Wan Kang⁴

, Min Kyung Lee^1,⁵

, Jung Won Yun¹

, Ho Jin Jeong¹

, Jung Hwa Lee^1,⁵

¹Department of Biomedical Health Science, Gradutate School, Dong-Eui University, Busan, Korea.

²Department of Preventive & Community Dentistry, School of Dentistry, Pusan National University, Yangsan, Korea.

³Department of Dental Hygiene, Masan University, Changwon, Korea.

⁴Department of Production Information Technology Engineering, Dong-Eui University, Busan, Korea.

⁵Department of Dental Hygiene, Dong-Eui University, Busan, Korea.

Corresponding Author: Jung Hwa Lee. Department of Dental Hygiene, Dong-Eui University, 176 Eomgwang-ro, Busanjin-gu, Busan 47340, Korea. Tel: +82-51-890-4239, Fax: +82-51-0505-182-6878, yamako93@deu.ac.kr

Received 23 April 2019 Revised 29 July 2019 Accepted 19 August 2019

Journal of Korean Academy of Oral Health

(open-access):

This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Objectives

Workplace incivility is experienced by dental hygienists, who perform a variety of tasks and roles in dentistry. Therefore, to enhance the performance of dental and medical institutions, it is necessary to identify dental hygienists experiencing incivility that affects the organizational performance.

Methods

Over a two-month period from May 1 to June 30, 2015, dental hygienists from 30 dental and medical institutions in Busan, the North and South Gyeongsang Provinces, Daegu, Seoul, and the Gyeonggi Province were convenience sampled. Data, from a total of 344 participants, were analyzed using the SPSS and AMOS statistical analysis software.

Results

Emotional exhaustion had a partial mediating effect on the relationship between patient incivility and job performance, a full mediating effect in relation to job satisfaction, and a partial mediating effect on the association with turnover intention. Meanwhile, emotional exhaustion had a full mediating effect on the relationships between superior incivility and job performance, as well as turnover intention, while a partial mediating effect in relation to job satisfaction.

Conclusions

An in-depth review of interventions that can enable a mutually respectful working environment, and promote a healthy culture among dental hygienists in dental and medical institutions is needed.

Keywords: Dental hygienist, Emotional exhaustion, Organizational performance, Rudeness

Figures and Tables

Fig. 1

Pathway of study model. χ²=1.94, P=0.16, AGFI=0.99, TLI=0.97, CFI=0.99, RMSEA=0.05. AGFI, adjusted goodness-of-fit index; TLI, turker-lewis index; CFI, comparative fit index; RMSEA, root mean xquare error of approximation.

Table 1

Characteristics of the study subjects (N=344)

Table 2

Descriptive statistics (N=344)

Table 3

Squared multiple correlations of dependent variable

SMC, Squared multiple correlation.

Table 4

Direct effects, indirect effects, and total effects influencing to emotional exhaustion

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