Effects of Medicaid Case Manager's Communication Competence and Stress on Their Job Satisfaction

Seung Joo Lim

doi:10.12799/jkachn.2019.30.2.195

Journal List > J Korean Acad Community Health Nurs > v.30(2) > 1128983

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Lim: Effects of Medicaid Case Manager's Communication Competence and Stress on Their Job Satisfaction

Original Article

Journal of Korean Academy of Community Health Nursing 2019; 30(2): 195-205.

Published online: 28 June 2019

DOI: https://doi.org/10.12799/jkachn.2019.30.2.195

Effects of Medicaid Case Manager's Communication Competence and Stress on Their Job Satisfaction

Seung Joo Lim

Associate Professor, Department of Nursing, Hoseo University, Research Institute for Basic Science, Asan, Korea.

Corresponding author: Lim, Seung Joo. College of Nursing, Hoseo University, 90 Hoseo-ro, Babang-eub, Asan 31499, Korea. Tel: +82-41-540-9534, Fax: +82-41-540-9558, seungju62@hanmail.net

Received 8 August 2018 Revised 2 May 2019 Accepted 9 May 2019

Korean Academy of Community Health Nursing

(open-access):

This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study was conducted to identify effects of Medicaid Case Manager's communication competence and stress on their job satisfaction.

Methods

The current work is descriptive research, and the participants were 154 medicaid case managers. Data were collected between May and July, 2017 through Embrain, a specialized research organization. The data were analyzed using independent t-test, ANOVA, and multiple regression.

Results

The mean communication competence of the medicaid case managers was 3.61, stress 1.76, and their job satisfaction 2.74. Age and average monthly compensation brought significant differences in their job satisfaction. Their communication competence was correlated with stress (r=−.35, p<.001), but not with their job satisfaction. The stress was the most influential factor in job satisfaction (β=−.45).

Conclusion

The results of this work show that the medicaid case managers' communication competence was not an influence factor of their job satisfaction, which is different from implications from the previous studies and needs confirmation through future research. In addition the results of this study also suggest that stress management can be a useful approach to the improvement of medicaid case managers' job satisfaction.

Keywords: Job satisfaction, Communication, Stress, Psychological, Case managers

Figures and Tables

Table 1

General Characteristics (N=154)

Table 2

Level of Main Variables (N=154)

Table 3

Differences of Job Satisfaction by General Characteristics (N=154)

Table 4

Correlation with Main Variables (N=154)

Table 5

Multiple Regression on Job Satisfaction (N=154)

Notes

This research was supported by the Academic Research fund of Hoseo University in 2017(1041231-170331-HR-054).

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ORCID iDs: Seung Joo Lim
https://orcid.org/0000-0003-2781-4939
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