Journal List > J Korean Acad Nurs Adm > v.24(5) > 1111566

Yeom and Seo: Influences of Interpersonal Problems and Character of Nurses on Quality of Nursing Service

Abstract

Purpose

In this descriptive correlation study, an investigation was done of the effects of interpersonal problems and character of nurses on the quality of nursing service.

Methods

The participants were 154 clinical nurses working in hospitals located in C province and D city. Data were collected from February 1 to May 31, 2018. Data analysis was performed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and hierarchical regression.

Results

Interpersonal problems correlated negatively with character and quality of nursing service. Character was positively correlated with quality of nursing service. Participants' age, marital status, education level, position, interpersonal problems and character explained 52.0% of variance in quality of nursing service.

Conclusion

The findings indicate that interpersonal problems and character are important factors to be considered in working to improve nursing service quality. Therefore, systematic programs to reduce interpersonal problems and enhance nurses' character level should be developed.

Figures and Tables

Table 1

General Characteristics (N=154)

jkana-24-445-i001
Table 2

Degree of Independent Variables (N=154)

jkana-24-445-i002
Table 3

Differences of Interpersonal Problem, Character and Nursing Service Quality according to General Characteristics (N=154)

jkana-24-445-i003
Table 4

Correlation among Interpersonal Problem, Character and Nursing Service Quality (N=154)

jkana-24-445-i004

**p<.05.

Table 5

Factor Influencing Nursing Service Quality (N=154)

jkana-24-445-i005

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TOOLS
ORCID iDs

Eun-Yi Yeom
https://orcid.org/0000-0002-7341-2087

Kawoun Seo
https://orcid.org/0000-0003-4956-0626

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