Relations of Job Satisfaction with Emotional Labor, Job Stress, and Personal Resources in Home Healthcare Nurses

Mi Mi Park; Suk Jung Han

doi:10.12799/jkachn.2013.24.1.51

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Park and Han: Relations of Job Satisfaction with Emotional Labor, Job Stress, and Personal Resources in Home Healthcare Nurses

Original Article

Journal of Korean Academy of Community Health Nursing

Journal of Korean Academy of Community Health Nursing 2013; 24(1): 51-61.

Published online: 31 March 2013

DOI: https://doi.org/10.12799/jkachn.2013.24.1.51

Relations of Job Satisfaction with Emotional Labor, Job Stress, and Personal Resources in Home Healthcare Nurses

Mi Mi Park, Suk Jung Han²

¹Graduate School of Health Science & Social Welfare, Sahmyook University, Seoul, Korea.

²Department of Nursing, Sahmyook University, Seoul, Korea.

Corresponding author: Han, Suk Jung. Sahmyook University, Department of Nursing, 815 Hwarang-ro, Nowon-gu, Seoul 139-742, Korea. Tel: +82-2-3399-1591, Fax: +82-2-3399-1594, hansj@syu.ac.kr

Received 13 November 2012 Accepted 22 March 2013

(open-access):

This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The aim of this study is to identify effects of emotional labor, job stress and personal resources on job satisfaction in home healthcare nurses.

Methods

The subjects were 149 home healthcare nurses working for home healthcare centers at 61 hospitals. Data were collected using a structured questionnaire from November 22, 2010 to February 28, 2011 and analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlation, Hierarchical multiple linear regression analysis.

Results

The mean score of emotional labor level was 4.23±0.95, that of job stress level 3.39±0.57, that of personal resources 3.38±0.36, and that of job satisfaction 3.31±0.40. There were positive correlations among emotional labor, job stress, personal resources and job satisfaction. After age, educational level, job position, and work period in home health care, and traffic accident were controlled, the variables, emotional labor (β=-.198, p = .034) and personal resources (β=.236, p = .005) turned out to account for 13.3% of the job satisfaction. But job stress was not a statistically significant predictor.

Conclusion

Home healthcare nurses were needed to minimize emotional labor and revitalize personal resources in order to maintain a comparatively high level of job satisfaction. Furthermore, it is necessary to carry out systematic education and an organizational management scheme into practice.

Keywords: Home care services, Stress, Psychological, Job satisfaction

Figures and Tables

Table 1

Characteristics of the Subjects (N=149)

Table 2

Emotional Labor, Job Stress, Personal Resources and Job Satisfaction (N=149)

Table 3

Correlation among Emotional Labor, Job Stress, Personal Resources, and Job Satisfaction (N=149)

Table 4

Factors Influencing Job Satisfaction (N=149)

Dummy=education, position, traffic accident,^{^}β=unstandardized coefficients; β=standardized coefficients; ref=reference.

Notes

This article is based on a part of the first author's master's thesis from Sahmyook University.

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