Journal List > J Korean Acad Community Health Nurs > v.24(3) > 1058317

Byeon and Hyun: Importance and Performances of Visiting Nurse Services Provided under the Long Term Care Insurance System for the Elderly



This study was attempted to provide quality improvement and revitalization of visiting nurse services by Importance-Performance Analysis of persons being provided with the services.


The subjects were 350 people being provided with visiting nurse services from a long term home care institution in the kangwon Province during the period of data collection between Aug. 16 and Sep. 15, 2011. Data analysis was conducted through t-test, ANOVA, and IPA by using the SPSS/WIN 12.0 program.


As a result of the Importance-Performance Analysis of visiting nurse services, it turned out that the strength on reliability, assurance, and empathy should be maintained with good work and the aspects of responsiveness appeared to be intensively improved, and the tangibility proved to be subject to improvement.


For the activation of visiting nurse services, methods for improving the performance in the intensive care area and management strategy establishment which highlights the advantages of strength maintenance area are needed.

Figures and Tables

Figure 1-A
Importance-performance analysis of visiting nurse service by area.
Figure 1-B
Importance-performance analysis of visiting nurse service by detailed item.
Table 1
Credibility and Validity of Measuring Tool (N=350)
Table 2
General and Service related Characteristics of Subjects (N=350)
Table 3
Importance and Performance of Visiting Nurse Service (N=350)
Table 4
Importance and Performance of Visiting Nurse Service according to General and Service related Characteristics (N=350)

BP=blood pressure; BST=blood sugar test.


This article is a condensed form of the first author's doctoral thesis from Kangwon University.


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