Journal List > J Korean Acad Community Health Nurs > v.22(3) > 1058216

Kang, Ha, and Eun: Customized Home Visiting Nurses' Experiences in Telephone Visiting

Abstract

Purpose

The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting.

Methods

Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.

Results

The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.

Conclusion

Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

Figures and Tables

Table 1
General Characteristics of Customized Home Visiting Nurses (N=20)
jkachn-22-223-i001
Table 2
Experiences of Customized Home Visiting Nurses on Telephone Counseling
jkachn-22-223-i002

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