Customized Home Visiting Nurses' Experiences in Telephone Visiting

Young Sil Kang; Yeongmi Ha; Young Eun

doi:10.12799/jkachn.2011.22.3.223

Journal List > J Korean Acad Community Health Nurs > v.22(3) > 1058216

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Kang, Ha, and Eun: Customized Home Visiting Nurses' Experiences in Telephone Visiting

Original Article

Journal of Korean Academy of Community Health Nursing 2011; 22(3): 223-233.

Published online: 4 April 2014

DOI: https://doi.org/10.12799/jkachn.2011.22.3.223

Customized Home Visiting Nurses' Experiences in Telephone Visiting

Young Sil Kang¹, Yeongmi Ha², Young Eun¹

¹Professor, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.

²Full-time Lecturer, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.

Address reprint requests to: Eun, Young, College of Nursing, Gyeongsang National University, 816 Bun-gil, 15 Jinju-daero, Jinju 660-987, Korea. Tel: 82-55-772-8233, yyoeun@gnu.ac.kr

Received 2 May 2011 Revised 25 August 2011 Accepted 6 September 2011

(open-access):

This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting.

Methods

Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.

Results

The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.

Conclusion

Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

Keywords: Visiting nurses, Telephone, Counseling, Focus group

Figures and Tables

Table 1

General Characteristics of Customized Home Visiting Nurses (N=20)

Table 2

Experiences of Customized Home Visiting Nurses on Telephone Counseling

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