Content Analysis of Communication between Nurses during Preceptorship

Yeon Ok Jeoung; Song Chol Park; Jeong Kun Jin; Joo Young Kim; Ji Uhn Lee; Soon Young Park; Sohyune Sok

doi:10.12934/jkpmhn.2014.23.2.82

Journal List > J Korean Acad Psychiatr Ment Health Nurs > v.23(2) > 1058030

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Jeoung, Park, Jin, Kim, Lee, Park, and Sok: Content Analysis of Communication between Nurses during Preceptorship

Original Article

Journal of Korean Academy of Psychiatric and Mental Health Nursing 2014; 23(2): 82-92.

Published online: 30 June 2014

DOI: https://doi.org/10.12934/jkpmhn.2014.23.2.82

Content Analysis of Communication between Nurses during Preceptorship

Yeon Ok Jeoung¹, Song Chol Park², Jeong Kun Jin³, Joo Young Kim⁴, Ji Uhn Lee⁵, Soon Young Park⁵, Sohyune Sok⁶

¹Department of Nursing, Kyungdong University, Goseong, Korea.

²Department of German Language and Literature, Korea University, Seoul, Korea.

³Department of German Language and Literature, Kongju University, Kongju, Korea.

⁴Department of Korean Education, Gyeongin National University of Education, Incheon, Korea.

⁵Graduate School, Kyung Hee University, Seoul, Korea.

⁶College of Nursing Science, Kyung Hee University, Seoul, Korea.

Corresponding author: Sok, Sohyune. College of Nursing Science, Kyung Hee University, 26 Kyunghee-daero, Dongdaemun-gu, Seoul 130-701, Korea. Tel: +82-2-961-9144, Fax: +82-2-961-9398, 5977sok@khu.ac.kr

Received 24 February 2014 Revised 10 June 2014 Accepted 19 June 2014

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study was done to explore communication between nurses during preceptorship.

Methods

A qualitative study, using content analysis was conducted. Semistructured interviews were held with 10 nurses working in urban hospitals.

Results

A total of 226 significant statements were selected from the data and classified into 4 categories and 23 subcategories. Communication experiences of new nurses' own performance were responses to reproach - acceptance and apology, and unresponsiveness due to feeling small and uncomfortable; responses to questions - misanswer; responses to directions - unconditional acceptance. Communication experiences of new nurses' performance by nurse preceptors were kindness, stigmatization, talking behind one's back, criticism and reproach, impolite words, and emotional expression. Communication experiences of nurse preceptors's own performance were directives, sympathy, reproach, unkindness, authoritative strictness, and nonverbal expression: being cold, and lessening of tension. Communication experiences of nurse preceptors' performance by new nurses were response to criticism - recognition and apology for mistakes, evasion of responsibility, and excuses; responses to explanations-active acceptance, and difficulty with communication due to lack of comprehension.

Conclusion

These results provide deep understanding of nurses' communication during preceptorship and should help in developing comprehensive education programs for preceptor nurses and new nurses.

Keywords: Nurses, Preceptorship, Communication, Qualitative research

Figures and Tables

Table 1

General Characteristics of Interviewees (N=10)

Table 2

Categories and Subcategories of Communication of Nursing Preceptorship

Notes

This work was supported by a 2012 grant from National Research Foundation of Korea(NRF-2012-S1A5A2A03-034687).

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