Journal List > J Korean Acad Oral Health > v.40(3) > 1057694

J Korean Acad Oral Health. 2016 Sep;40(3):190-197. Korean.
Published online September 30, 2016.  https://doi.org/10.11149/jkaoh.2016.40.3.190
Copyright © 2016 by Journal of Korean Academy of Oral Health
Factors affecting the job satisfaction of the dental hygienists working in dental clinics or dental hospitals in Busan, Gyeongnam, and Gyeongbuk
Mi Ran Park,1 and Jung Hwa Lee1,2,3
1Department of Biomedical Health Science, Graduate School, Dong-Eui University, Busan, Korea.
2Department of Dental Hygiene, College of Nursing and Healthcare Sciences, Dong-Eui University, Busan, Korea.
3Research Institution of Nursing and Healthy Science, Dong-Eui University, Busan, Korea.

Corresponding Author: Jung Hwa Lee. Department of Dental Hygiene, College of Nursing and Healthcare Sciences, Dong-Eui University, 176 Eomgwan-ro, Busan jin-gu, Busan 47340, Korea. Tel: +82-51-890-4239, Fax: +82-51-505-6878, Email: yamako93@deu.ac.kr
Received September 02, 2016; Revised September 24, 2016; Accepted September 24, 2016.

This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.


Abstract

Objectives

This study was aimed at seeking an effective method of improving job satisfaction and practice performance of clinical dental hygienists by analyzing their job satisfaction factors.

Methods

Questionnaires were distributed to 210 clinical dental hygienists working at dental institutions in Busan, Gyeongnam, and Gyeongbuk, from the 25th of July through to the 30th of August, 2015, after receiving approval of the Institutional Review Board. The following conclusions were derived as a result of analyzing a total of 198 of the 210 questionnaires, 12 of which were excluded due to non-response or suspicious authenticity.

Results

Analysis of the job satisfaction according to the participants' general characteristics revealed significant differences in terms of marital status (P<0.001), age (P<0.001), education (P=0.002), income (P<0.001), and total work experience (P<0.001).

Further, groups showing high scores on the internal marketing system, structural factors, communication system factors, and compensation factors had higher job satisfaction (P<0.01).

Analysis of oral health education, a factor in the job satisfaction related to practice performance, was carried out by the high group. This led to high satisfaction with professional pride (P<0.01) and patient relationships (P<0.01). Preventive treatment, another factor in job satisfaction related to practice performance, led to high satisfaction with colleague relationships (P<0.05).

The job satisfaction for medical cure cooperation tasks showed no significant differences. Administration and management tasks for high groups led to higher satisfaction with professional pride, ability to work, work environment, compensation, and patient relationships (P<0.01).

Conclusions

These results show the need for an expansion in oral health education and preventive treatment tasks in order to ensure greater job satisfaction in dental hygienists. Additionally, the development of internal marketing systems within dental care institutions is necessary to further enhance and promote a sense of accomplishment at work.

Keywords: Dental hygienists; Internal marketing system; Job satisfaction

Tables


Table 1
Reliability of Internal marketing system
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Table 2
Demographic characteristics of respondent
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Table 3
The level of job satisfaction factors
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Table 4
The general characteristics of job satisfaction
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Table 5
Internal marketing, Practice performance, Job satisfaction multiple regression analysis
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