Journal List > J Korean Acad Oral Health > v.38(1) > 1057625

J Korean Acad Oral Health. 2014 Mar;38(1):50-58. Korean.
Published online March 31, 2014.  https://doi.org/10.11149/jkaoh.2014.38.1.50
Copyright © 2014 by Journal of Korean Academy of Oral Health
The effects of emotional labor on burnout, turnover intention, and job satisfaction among clinical dental hygienists
Su-Bin Jeong,1 Eun-Mi Choi,2 and Jun-Seon Choi3
1Department of Dental Hygiene, Graduate School of Public Health, Gachon University, Incheon, Korea.
2Department of Dental Hygiene, Kyungdong University, Wonju, Korea.
3Department of Dental Hygiene, Gachon University College of Health Science, Incheon, Korea.

Corresponding Author: Jun-Seon Choi. Department of Dental Hygiene, Gachon University College of Health Science, 191, Hambakmoero, Yeonsu-dong, Yeonsu-gu, Incheon 406-799, Korea. Tel: +82-32-820-4374, Fax: +82-32-820-4374, Email: junseon@gachon.ac.kr
Received October 27, 2013; Revised December 28, 2013; Accepted February 27, 2014.

This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.


Abstract

Objectives

The purpose of this study was to evaluate the effects of emotional labor on burnout, turnover intention, and job satisfaction.

Methods

Dental hygienists were surveyed over a period of 13 days during March, 2013. Data from the completed questionnaires (N=202) were analyzed using the t-test, one-way ANOVA, Pearson's correlation, and hierarchical multiple regression.

Results

Higher levels of emotional labor resulted in higher levels of burnout and turnover intention, as well as lower levels of job satisfaction. The variable showing the largest mediating effect between emotional labor and burnout was emotional intelligence. Supervisor support had the largest mediating effect between emotional labor and turnover intention, as well as emotional labor and job satisfaction.

Conclusions

To reduce the negative effects caused by emotional labor, it is necessary to foster the development of emotional intelligence and self-efficacy of employees. Employers' efforts to improve supervisor and colleague support for the employees should be made to reduce such negative effects.

Keywords: Burnout; Emotional intelligence; Emotional labor; Self-efficacy

Figures

Tables


Table 1
Information of scales
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Table 2
Burnout, turnover intention, job satisfaction according to socio- demographic characteristics, working environment, emotional labor
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Table 3
Emotional intelligence, self efficacy, supervisor and colleague support according to socio-demographic characteristics, working environment, emotional labor
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Table 4
The effect of mediating variable in the relationship between emotional labor and burnout
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Table 5
The effect of mediating variable in the relationship between emotional labor and turnover intention
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Table 6
The effect of mediating variable in the relationship between emotional labor and job satisfaction
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