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Kim and Yoon: Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy
Original Article

Journal of Korean Academy of Nursing Administration 2017; 23(1): 8-17.

Published online: 31 January 2017

DOI: https://doi.org/10.11111/jkana.2017.23.1.8

Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy

Song Yi Kim, Sook Hee Yoon

Department of Nursing, Inje University, Busan, Korea.

Corresponding author: Kim, Song Yi. Department of Nursing, Inje University, 75 Bokji-ro, Busanjin-gu, Busan 47392, Korea. Tel: +82-51-622-7772, Fax: +82-51-896-9840, identity01@gmail.com

Received 13 October 2016       Revised 6 December 2016       Accepted 24 January 2017

Copyright © 2017 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The aim of this study was to analyze the effects of incivility experienced by clinical nurses on their job stress, and to identify the moderating effects of self-efficacy on the relationship between job stress and incivility.

Methods

A structured self-report questionnaire was used to measure job stress, incivility and self-efficacy. Data were collected from 140 nurses currently working in three general hospitals of more than 300 beds. Data were analyzed using descriptive statistics, ANOVA, Scheffé test, Pearson correlation coefficient, hierarchical multiple linear regression with the SPSS Version 19.0 program.

Results

Incivility from supervisors, patients and patients' families showed a significant effect on job stress and self-efficacy had an effect on incivility from patients and patients' families and also incivility from doctors and job stress. These variables have total explanatory power of 46.6% on job stress.

Conclusion

The results indicate a need to recognize the seriousness and damage of incivility in order to reduce hospital nurses' job stress and to awaken nurses to the relationship of stress and incivility and establish institutional programs to combat incivility. Moreover, there is also a need to improve self-efficacy on the ward through hospital education and coaching.

Keywords: Nurse, Incivility, Self-efficacy, Job stress

Figures and Tables

Table 1

General Characteristics of Participants (N=140)

jkana-23-8-i001

ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 2

Degree of Incivility, Self-efficacy, and Job Stress (N=140)

jkana-23-8-i002
Table 3

Differences In the Job Stress by General Characteristics (N=140)

jkana-23-8-i003

ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 4

Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

jkana-23-8-i004
Table 5

Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)

jkana-23-8-i005

Notes

This article is a condensed form of the first author's master thesis from Inje University.

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