Journal List > J Korean Acad Nurs Adm > v.23(1) > 1051946

Kim and Yoon: Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy



The aim of this study was to analyze the effects of incivility experienced by clinical nurses on their job stress, and to identify the moderating effects of self-efficacy on the relationship between job stress and incivility.


A structured self-report questionnaire was used to measure job stress, incivility and self-efficacy. Data were collected from 140 nurses currently working in three general hospitals of more than 300 beds. Data were analyzed using descriptive statistics, ANOVA, Scheffé test, Pearson correlation coefficient, hierarchical multiple linear regression with the SPSS Version 19.0 program.


Incivility from supervisors, patients and patients' families showed a significant effect on job stress and self-efficacy had an effect on incivility from patients and patients' families and also incivility from doctors and job stress. These variables have total explanatory power of 46.6% on job stress.


The results indicate a need to recognize the seriousness and damage of incivility in order to reduce hospital nurses' job stress and to awaken nurses to the relationship of stress and incivility and establish institutional programs to combat incivility. Moreover, there is also a need to improve self-efficacy on the ward through hospital education and coaching.

Figures and Tables

Table 1

General Characteristics of Participants (N=140)


ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 2

Degree of Incivility, Self-efficacy, and Job Stress (N=140)

Table 3

Differences In the Job Stress by General Characteristics (N=140)


ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 4

Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

Table 5

Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)



This article is a condensed form of the first author's master thesis from Inje University.


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