Journal List > J Korean Acad Nurs Adm > v.23(4) > 1051926

Joe and Lee: Effects of Emotional Labor and Organizational Justice on Organizational Socialization of Emergency Room Nurses



The purpose of this study was to examine the effects of emotional labor and organizational justice on organizational socialization of emergency room nurses.


This study was done over a 4 month period, with 185 emergency room nurses from general and tertiary hospitals in 2 regions of Korea. The nurses completed self-report questionnaires from August 20 to September 30, 2015. The data from the self-report questionnaires were analyzed using descriptive statistics, independent t-test, one way ANOVA, Pearson correlation coefficients, and Hierachial multiple regression analysis with the IBM SPSS 21.0 program.


The significant predictors of organizational socialization for the emergency room nurses were procedural justice (β=.38), emotional labor (β=.−23) and distributive justice (β=.19). These variables explained 54% of the variance in organizational socialization of emergency room nurses.


The results indicate that it is necessary to formulate a plan for enhancing procedural justice and distributive justice, and for decreasing emotional labor.

Figures and Tables

Table 1

Differences in Organizational Socialization according to General Characteristics of the Participants (N=185)

Table 2

Degrees of Emotional Labor, Organizational Justice and Organizational Socialization of Participants (N=185)

Table 3

Correlations among Emotional Labor, Organizational Justice and Organizational Socialization of Participants (N=185)

Table 4

Hierarchial Multiple Regression for Organizational Socialization of Participants (N=185)


*Dummy variables: gender (0=man, 1=woman), type of hospital (0=general hospital, 1=tertiary hospital).


This article is a revision of the first author's master's thesis from Daegu Catholic University.


1. Choi SI, Sung MH. Relationships among professional identity, role conflict and job satisfaction of nurses in emergency department (ED). J Korea Acad Ind Coop Soc. 2014; 15(6):3725–3723. DOI: 10.5762/KAIS.2014.15.6.3725.
2. Jung YH. Issues and policy directions of healthcare delivery system. Korea Institute for Health and Social Affairs;2013. 195(1):14–27.
3. Sohn IS, Kim HS, Kwon JS, Park DL, Han YH, Han SS. Development of an instrument to measure organizational socialization of new clinical nurses. J Korean Clin Nurs Res. 2008; 14(1):85–97.
4. Yoon SJ, Park HJ. Organizational socialization and intention to leave in operating room nurses working at secondary general university hospitals. J Korean Acad Nurs Adm. 2015; 21(1):88–98. DOI: 10.11111/jkana.2015.21.1.88.
5. Wanberg CR. The Oxford handbook of organizational socialization. New York, USA: Oxford University Press, Inc.;2012.
6. Choi GH. The effects of the organizational socialization education program on job satisfaction, organizational commitment and turnover intention on new nurses. Korean J Health Serv Manag. 2014; 8(3):89–102. DOI: 10.12811/kshsm.2014.8.3.089.
7. Kim JM, Park HJ, Lee SH. The relationship between organizational socialization and organizational citizenship behavior among nurses in general hospitals. J Korean Clin Nurs Res. 2012; 18(3):413–423.
8. Noh GM, Yoo MS. Effects of workplace spirituality and organizational citizenship behavior on nursing performance. J Korean Acad Nurs Adm. 2016; 22(3):251–259. DOI: 10.11111/jkana.2016.22.3.251.
9. Yom YH, Lee HZ, Son H. Clinical nurses' experience of emotional labor. J Korean Clin Nurs Res. 2016; 22(3):314–326. DOI: 10.22650/JKCNR.2016.22.3.314.
10. Song MS. Influence of emotional labor on job involvement, job satisfaction, and turnover intention of clinical nurses. J Korea Acad Ind Coop Soc. 2014; 15(6):3741–3750. DOI: 10.5762/KAIS.2014.15.6.3741.
11. Han KS, Kim TY. The effects of emotional labor, job stress and way of coping on the organizational commitment of nurses in a general hospital. Korean J Stress Res. 2015; 23(1):39–48. DOI: 10.17547/kjsr.2015.23.1.39.
12. Colquitt JA, Conlon DE, Wesson MJ, Porter COLH, Ng KY. Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. J Appl Psychol. 2001; 86(3):425–445.
13. Choi J, Ha NS. The relationship between organizational citizenship behavior and customer orientation on organizational justice in clinical nurses. Clin Nurs Res. 2007; 13(1):173–184.
14. Park M, Lee MR, Kim HW. A study on fairness perception of organizational socialization to the impact on organizational commitment and productive behavior; focused on the comparison of regular and non-regular workers. J Korean Soc Qual Manag. 2014; 45(2):157–174. DOI: 10.7469/JKSQM.2017.45.2.157.
15. Korean Hospital Nurses Association. A study of hospital nurses's intention to remain employed [Internet]. Seoul: Korean Hospital Nurses Association;2014. cited 2017 August 18. Available from:
16. Statistics Korea. 2015 Annual report on cause of death statistics [Internet]. Seoul: Statistics Korea;2016. 09. 27. citted 2017 August 18. Available from:
17. Lee YL, Ahn SH. Impact of job stress on turnover intention among emergency room nurses. J Muscle Joint Health. 2015; 22(1):30–39. DOI: 10.5953/JMJH.2015.22.1.30.
18. Billie C, Louise K. Impact of job satisfaction components on intent to leave and turnover for hospital-based nurse: A review of the research literature. Int J Nurs Stud. 2007; 44(2):297–314. DOI: 10.1016/j.ijnurstu.2006.02.004.
19. Morris JA, Feldman DC. The dimensions, antecedents and consequences of emotional labor. Acad Manage Rev. 1996; 21(4):986–1010.
20. Kim MJ. The empirical study on the attitude of hotel employees. J Tourism Sci. 1998; 21(2):129–141.
21. Song YJ. A study on the effect of emotional hardship on job satisfaction and turnover of nurses. [master's thesis]. Gyeonggi: Catholic University of Korea;2011.
22. Price JL, Muller CW. Handbook of organizational measurement. Marshfield, Mass: Pitman;1986.
23. Moorman RH. The relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship. J Appl Psychol. 1991; 76:845–855.
24. Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. J Korean Acad Nurs Adm. 2011; 17(4):423–431.
25. Kim J, Ahb HY, Eom MR, Lee MY. A study of emergency room nurses' burn-out, nursing performance, and professional identity. Korean J Occup Health Nurs. 2010; 19(1):50–59.
26. Sung KW. Comparison between nursing home nurses and hospital nurses for emotional labor and job satisfaction. J Korean Gerontol Nurs. 2012; 14(1):40–49.
27. Song YS, Lee MY. The effect of needs for professional development and organizational climate on organizational socialization. J Korean Clin Nurs Res. 2010; 16(3):51–61.
28. Lee JH. Effects of self-resilience and social support on organizational socialization of new nurses [master's thesis]. Suwon: Ajou University;2015.
29. Yom YH. The effects of organizational justice on job satisfaction, organizational commitment and health status among nurses. J Korean Acad Nurs Adm. 2009; 15(2):216–224.
30. Park SK. A effect of emotional labor strategy on job satisfaction, organizational citizenship behavior and turnover intention in hospital female nurses. J Mark Stud. 2016; 24(2):21–41. DOI: 10.21191/jms.24.2.02.
Similar articles