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Kim and Han: Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards
Original Article

Journal of Korean Academy of Nursing Administration 2017; 23(3): 336-345.

Published online: 30 June 2017

DOI: https://doi.org/10.11111/jkana.2017.23.3.336

Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards

So-Eun Kim1, Ji-Young Han2

1Bumin Hospital, Korea.

2Department of Nursing, Silla University, Korea.

Corresponding author: Han, Ji-Young. Department of Nursing, Silla University, 140 Baegyang-daero, 700beon-gil, Sasang-gu, Busan 46958, Korea. Tel: +82-51-999-5872, Fax: +82-51-999-5176, hanjy@silla.ac.kr

Received 1 May 2017       Revised 8 June 2017       Accepted 15 June 2017

Copyright © 2017 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study was done to identify and compare nursing performance including job stress, emotional labor and burnout between nurses who work in comprehensive nursing care service wards and general wards.

Methods

Participants were 187 nurses working in a general hospital in Busan which provides comprehensive nursing care service (comprehensive nursing care service ward: 95, general ward: 92). Data were collected using questionnaires and analyzed using descriptive statistics, χ2 test, t-test, ANOVA, and multiple regression with the SPSS/WIN 23.0 program.

Results

There was no significant difference in the variables between comprehensive nursing care service ward nurses and general ward nurses. Factors influencing burnout were emotional labor in comprehensive nursing care service ward nurses while job stress and emotional labor were the factors influencing burnout in general ward nurses.

Conclusion

The findings of this study indicate that comprehensive nursing care service can be a positive delivery system for nurses. Therefore, there is a need for strategies to integrate comprehensive nursing care service systematically.

Keywords: Comprehensive nursing care service, Job stress, Emotional labor, Nursing performance, Burnout

Figures and Tables

Table 1

General Characteristics of Participants (N=187)

jkana-23-336-i001

*Fisher's exact test.

Table 2

Mean Scores for Job Stress, Emotional Labor, Nursing Performance, and Burnout (N=187)

jkana-23-336-i002
Table 3

Differences in Variables according to General Characteristics

jkana-23-336-i003

a, b, c, d: Scheffé test (same letter means significantly difference); EL=Emotional labor, NP=Nursing performance.

Table 4

Influencing Factors on Burnout in Comprehensive Nursing Care Service Ward and General Ward (N=187)

jkana-23-336-i004

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