Journal List > J Korean Acad Nurs Adm > v.23(3) > 1051912

Jeong and Kim: Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals



The purpose of this study was to investigate empathy ability, communication, and nursing performance among registered nurses (RN) and nursing assistants (NA) in long-term care hospitals.


Participants were 155 nursing personnel (RN 80 and AN 75) who worked in 8 long-term care hospitals in G city and J Province. Data collection was conducted from July 6 to August 6, 2016. Descriptive statistics, independent t-test, one-way ANOVA, and stepwise multiple regression were used with SPSS/WIN program version 23.0 for data analysis.


Nursing performance of RN was significantly influenced by communication ability (β=.88, p<.001) and university graduation (β=.25, p=.025). Nursing performance of NA was influential by communication ability (β=.77, p<.001) and marriage (β=.42, p=.018).


Findings show that communication ability of RN and NA is important in nursing performance. Therefore, there is a need to develop programs to improve communication ability and validate the effectiveness of the programs in improving nursing performance of nursing personnel working at long-term care hospitals.

Figures and Tables

Table 1

General Characteristics (N=155)

Table 2

Degree of Empathy Ability, Communication Ability and Nursing Performance (N=155)

Table 3

Differences in Empathy Ability, Communication Ability and Nursing Performance by General Characteristics (N=155)


RN=Registered nurses, NA=Nursing assistants.

Table 4

Correlations between Empathy Ability, Communication Ability and Nursing Performance (N=155)

Table 5

Factors Influencing Nursing Performance (N=155)



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