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Jeong and Kim: Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals
Original Article

Journal of Korean Academy of Nursing Administration 2017; 23(3): 249-258.

Published online: 30 June 2017

DOI: https://doi.org/10.11111/jkana.2017.23.3.249

Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals

Sun Jin Jeong, Kye Ha Kim

Department of Nursing, Chosun University, Korea.

Corresponding author: Kim, Kye Ha. Department of Nursing, Chosun University, 309 Pilmun-daero, Dong-gu, Gwangju 61452, Korea. Tel: +82-62-230-6326, Fax: +82-62-230-6329, kyehakim@hanmail.net

Received 1 February 2017       Revised 25 March 2017       Accepted 1 June 2017

Copyright © 2017 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to investigate empathy ability, communication, and nursing performance among registered nurses (RN) and nursing assistants (NA) in long-term care hospitals.

Methods

Participants were 155 nursing personnel (RN 80 and AN 75) who worked in 8 long-term care hospitals in G city and J Province. Data collection was conducted from July 6 to August 6, 2016. Descriptive statistics, independent t-test, one-way ANOVA, and stepwise multiple regression were used with SPSS/WIN program version 23.0 for data analysis.

Results

Nursing performance of RN was significantly influenced by communication ability (β=.88, p<.001) and university graduation (β=.25, p=.025). Nursing performance of NA was influential by communication ability (β=.77, p<.001) and marriage (β=.42, p=.018).

Conclusion

Findings show that communication ability of RN and NA is important in nursing performance. Therefore, there is a need to develop programs to improve communication ability and validate the effectiveness of the programs in improving nursing performance of nursing personnel working at long-term care hospitals.

Keywords: Empathy, Communication, Task performance, Nurses, Nurses aides

Figures and Tables

Table 1

General Characteristics (N=155)

jkana-23-249-i001
Table 2

Degree of Empathy Ability, Communication Ability and Nursing Performance (N=155)

jkana-23-249-i002
Table 3

Differences in Empathy Ability, Communication Ability and Nursing Performance by General Characteristics (N=155)

jkana-23-249-i003

RN=Registered nurses, NA=Nursing assistants.

Table 4

Correlations between Empathy Ability, Communication Ability and Nursing Performance (N=155)

jkana-23-249-i004
Table 5

Factors Influencing Nursing Performance (N=155)

jkana-23-249-i005

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