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Oh and Wee: Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals
Original Article

Journal of Korean Academy of Nursing Administration 2016; 22(5): 507-517.

Published online: 31 December 2016

DOI: https://doi.org/10.11111/jkana.2016.22.5.507

Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

Hee Sook Oh1, Hwee Wee2

1Gunsan Medical Center, Korea.

2Department of Nursing, Kunsan National University, Korea.

Corresponding author: Wee, Hwee. Department of Nursing, Kunsan National University, 558 Daehak-ro, Gunsan 54150, Korea. Tel: +82-63-469-1993, Fax: +82-63-469-7429, weehwee@kunsan.ac.kr

Received 18 August 2016       Revised 28 October 2016       Accepted 8 December 2016

Copyright © 2016 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important to improve nursing services to produce positive change in local public hospitals. This study was done to examine the relationships between self efficacy, organizational commitment, customer orientation and nursing performance for nurses in local public hospitals.

Methods

For this study, 5 of 34 institutions were selected through random sampling: and 134 nurses working in local public hospitals were selected. Data were collected from March 28 to April 8, 2016 using self-report questionnaires. Collected data were analyzed using independent t-test, one-way ANOVA, Scheffé test, Pearson correlation coefficient and multiple regression with SPSS/WIN 18.0.

Results

The major findings are summarized as follows: (1) There were significant positive correlations between self efficacy, organizational commitment, customer orientation, and nursing performance. (2) The factors affecting nursing performance were self efficacy, organizational commitment, and customer orientation, in that order, and these variables explained 57% of nursing performance.

Conclusion

Administrators in local public hospitals should use the results of this study to develop a strategy for improving nursing performance.

Keywords: Public hospitals, Self efficacy, Organizational commitment, Customer orientation, Nursing performance

Figures and Tables

Table 1

General Characteristics (N=134)

jkana-22-507-i001
Table 2

Level of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

jkana-22-507-i002
Table 3

Difference in Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance according to General Characteristics (N=134)

jkana-22-507-i003
Table 4

Correlations of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

jkana-22-507-i004
Table 5

Factors Influencing Nursing Performance (N=134)

jkana-22-507-i005

Notes

This article is a revision of the first author's master's thesis from Kunsan National University.

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