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Na and Kim: A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention
Original Article

Journal of Korean Academy of Nursing Administration 2016; 22(3): 260-269.

Published online: 30 June 2016

DOI: https://doi.org/10.11111/jkana.2016.22.3.260

A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention

Byeung Jin Na1, Eun Jung Kim2

1The Graduate School of Chosun University, Korea.

2Department of Nursing, Honam University, Korea.

Corresponding author: Kim, Eun Jung. Department of Nursing, Honam University, 417 Eodeung-daero, Gwangsan-gu, Gwangju 62399, Korea. Tel: +82-62-940-5541, Fax: +82-62-940-5196, kimej@honam.ac.kr

Received 17 March 2016       Revised 27 April 2016       Accepted 24 May 2016

Copyright © 2016 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses.

Methods

The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program.

Results

It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses.

Conclusion

Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.

Keywords: Nurse, Emotional stress, Stress, Personnel turnover, Conflict

Figures and Tables

Figure 1

Research model.

jkana-22-260-g001
Table 1

Differences in Emotional Labor, Occupational Stress, Turnover Intention, Work-family Conflict according to Sociodemographic and Characteristics (N=307)

jkana-22-260-i001

AD=Associate degree; BD=Baccalaureate degree; RN=Registered nurse, ICU=Intensive care unit, ER=Emergency room, OPD=Out patient department.

Table 2

Correlations of Emotion Labor, Occupational Stress, Turnover Intention, Work-family Conflict (N=307)

jkana-22-260-i002
Table 3

Moderating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Moderating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

jkana-22-260-i003
Table 4

Mediating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Mediating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

jkana-22-260-i004

*p<.001; †Sobel test.

Notes

This study was approved by the Institutional Review Board of Honam University.

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