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Lee and Kim: Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence
Original Article

Journal of Korean Academy of Nursing Administration 2016; 22(1): 22-32.

Published online: 31 January 2016

DOI: https://doi.org/10.11111/jkana.2016.22.1.22

Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence

Kyung Ran Lee1, Jeoung Mi Kim2

1Samsung Changwon Medical Center, Korea.

2Department of Nursing, Kaya University, Korea.

Corresponding author: Kim, Jeoung Mi. Department of Nursing, Kaya University, 208 Samgye-ro, Gimhae 50830, Korea. Tel: +82-55-330-1087, Fax: +82-55-330-1142, jeoung66@kaya.ac.kr

Received 21 October 2015       Revised 22 November 2015       Accepted 26 November 2015

Copyright © 2016 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to identify the effects of emotional labor on burnout in nurses focusing the moderating effects of social intelligence and emotional intelligence.

Methods

Data were collected in March 2015 by self administered questionnaires among 392 nurses in eight hospitals located in Busan, Gyeongsangnam-do. Data were analyzed by stepwise multiple regression, hierarchical multiple regression.

Results

Study results shown (a) emotional labor showed a positive correlation on burnout, while social intelligence and emotional intelligence showed a negative correlation on burnout, (b) emotional labor was the most influential variable on burnout, (c) social intelligence had a negative moderating effect the relationship between emotional labor and burnout, (d) emotional intelligence had a positive moderating effect the relationship between emotional labor and burnout.

Conclusion

The result of the study indicate that emotional labor of nurses is positively correlated with burnout and emotional labor is to give the greatest effect on burnout, social intelligence and emotional intelligence had a moderating effects the relationship between emotional labor and burnout.

Keywords: Burnout, Emotional labor, Social intelligence, Emotional intelligence, Nurses

Figures and Tables

Table 1

Differences in Emotional Labor, Social Intelligence, Emotional Intelligence, Burnout according to Demographic Characteristics (N=392)

jkana-22-22-i001
Table 2

Correlations among Emotional Labor, Social Intelligence, Emotional Intelligence and Burnout (N=392)

jkana-22-22-i002
Table 3

Factors Influencing Burnout

jkana-22-22-i003
Table 4

Moderating Effect of Social Intelligence and Emotional Intelligence between Emotional Labor and Burnout (N=392)

jkana-22-22-i004

Notes

This article is a condensed form of the first author's master's thesis from Kaya University.

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