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Joung and Park: Influence of Experiencing Verbal Abuse, Job Stress and Burnout on Nurses' Turnover Intention in Hemodialysis Units
Original Article

Journal of Korean Academy of Nursing Administration 2016; 22(2): 189-198.

Published online: 31 March 2016

DOI: https://doi.org/10.11111/jkana.2016.22.2.189

Influence of Experiencing Verbal Abuse, Job Stress and Burnout on Nurses' Turnover Intention in Hemodialysis Units

Sun-ae Joung1, Kyung-Yeon Park2

1On Hospital, Korea.

2Department of Nursing, Silla University, Korea.

Corresponding author: Park, Kyung-Yeon. Department of Nursing, Silla University, 140 Baegyang-daero (Blvd), 700 beon-gil, Sasang-gu, Busan 617-736, Korea. Tel: +82-51-999-5461, Fax: +82-51-999-6237, kypark@silla.ac.kr

Received 25 November 2015       Revised 7 January 2016       Accepted 13 March 2016

Copyright © 2016 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The aim of this study was to investigate the relationships between the hemodialysis unit nurses' experience of verbal abuse, job stress, burnout, and turnover intention, and to identify the explained variances for turnover intention.

Methods

The research design was a descriptive survey using a probability sampling. The data were measured using self-report questionnaires from 231 hemodialysis unit nurses in seven cities in Korea and were analyzed with SPSS 20.0.

Results

The mean scores were 2.45±0.62 (out of 5) for experience of verbal abuse, 2.40±0.26 (out of 4) for job stress, 2.31±0.48 (out of 4) for burnout, and 3.16±0.05 (out of 5) for turnover intention. There were significant correlations among the experience of verbal abuse, job stress, burnout, and turnover intention within the hemodialysis unit nurses. Factors influencing turnover intention were 'burnout' (β=.42, p<.001) and 'job stress' (β=.17, p=.015)which explained 42% of the variance (F=15.98, p<.001).

Conclusion

Results suggest that in order to reduce nurses' turnover intention, nurse managers should explore strategies to reduce nurses' burnout and job stress in nurses in hemodialysis units.

Keywords: Hemodialysis, Abuse, Stress, Burnout, Turnover

Figures and Tables

Table 1

Differences in Experience of Verbal Abuse, Job Stress, Burnout and Turnover Intention by Participants' Characteristics (N=231)

jkana-22-189-i001

*M±SD=35.04±7.57

Table 2

Participants' Experience of Verbal Abuse, Job Stress, Burnout, and Turnover Intention (N=231)

jkana-22-189-i002
Table 3

Correlations among Study Variables (N=231)

jkana-22-189-i003
Table 4

Hierarchical Multiple Regression of Turnover Intention among Nurses in Hemodialysis Units (N=231)

jkana-22-189-i004

Notes

This article is a revision of the first author's master's thesis from Silla University.

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