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Lee and Nam: Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses
Original Article

Journal of Korean Academy of Nursing Administration 2016; 22(2): 119-128.

Published online: 31 March 2016

DOI: https://doi.org/10.11111/jkana.2016.22.2.119

Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses

Ji Yun Lee, Hye Ri Nam

Department of Nursing, Kangwon National University, Korea.

Corresponding author: Nam, Hye Ri. Department of Nursing, Kangwon National University, Hyoja 2-dong, Chuncheon 24341, Korea. Tel: +82-33-250-8880, Fax: +82-33-259-5636, chong0620@naver.com

Received 23 August 2015       Revised 4 November 2015       Accepted 30 December 2015

Copyright © 2016 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to investigate the relationship among work environment of nursing, nursing organizational culture, demands at work and the emotional labor in clinical nurses.

Methods

A convenience sample of 241 registered nurses was obtained from two hospitals. Data were collected by a self-administered questionnaire during December, 2014. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0.

Results

The mean score for emotional labor was 3.36±0.48, for work environment of nursing, 2.44±0.36, and for innovational-orientation, 2.95±0.56: Relation-orientation, 3.34±0.62, Task-orientation, 2.95±0.53, and hierarchy-orientation, 3.41±0.49, The score for quantitative demands was 3.02±0.56, and for work pace, 3.76±0.76. In multivariate analysis, factors related to emotional labor were work environment of nursing, innovational-orientation and work pace.

Conclusion

Findings from this study indicate the need to evaluate and improve the work environment for nurses to decrease emotional labor.

Keywords: Emotional labor, Work environment, Organizational culture, Demands at work

Figures and Tables

Table 1

General Characteristics of Participants (N=241)

jkana-22-119-i001
Table 2

Emotional Labor, Nurses' Work Environment, Nursing Organizational Culture and Demands at Work of Participants (N=241)

jkana-22-119-i002
Table 3

Difference in Emotional Labor by General Characteristics (N=241)

jkana-22-119-i003
Table 4

Correlations of Nurses' Work Environment, Nursing Organizational Culture, Demands at Work and Emotional Labor (N=241)

jkana-22-119-i004
Table 5

Effect of Nurses' Work Environment, Nursing Organizational Culture, Demands at Work on Emotional Labor (N=241)

jkana-22-119-i005

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