Journal List > J Korean Acad Nurs Adm > v.21(5) > 1051828

TOOLS
Lee, Park, Kim, Paik, and Jeon: Effects of the Mind Map for Emotional Labor and Burnout: A Survey of Nurses in Outpatient Departments of Cancer Hospitals
Original Article

Journal of Korean Academy of Nursing Administration 2015; 21(5): 511-518.

Published online: 31 December 2015

DOI: https://doi.org/10.11111/jkana.2015.21.5.511

Effects of the Mind Map for Emotional Labor and Burnout: A Survey of Nurses in Outpatient Departments of Cancer Hospitals

Jin A Lee1, Seok Won Park1, Kyeong Ji Kim1, Hyun Ok Paik1, Eunyoung Jeon2

1Department of Nursing, National Cancer Center, Korea.

2Department of Nursing, Daegu University, Korea.

Corresponding author: Jeon, Eunyoung. Department of Nursing, Daegu University, 33 Seongdang-ro, 50-gil, Nam-gu, Daegu 705-714, Korea. Tel: +82-53-650-8392, Fax: +82-53-650-8389, jeoney@daegu.ac.kr

Received 17 August 2015       Revised 15 September 2015       Accepted 9 December 2015

Copyright © 2015 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this research was to develop and evaluate the effect of a mind map for relief of emotional labor and burnout among nurses in outpatient departments in cancer hospitals.

Methods

We developed a mind map to reduce emotional labor and burnout. A quasi-experimental study was used with a nonequivalent control group pretest-posttest design. Data were collected from December 2012 to April 2013. Participants were 35 nurses working in the outpatient department of a cancer hospital. The experimental group participated in the mind map program biweekly for 10 weeks. Data were analyzed using χ2-test, Mann-Whitney U test, paired t-test, and Wilcoxon sign rank test with the SPSS 21.0 program.

Results

The physical burnout and total burnout scores decreased significantly in the intervention group which took the mind map program.

Conclusion

Findings indicate that the mind map is an effective intervention to reduce burnout in outpatient department nurses.

Keywords: Emotional labor, Burnout, Mind map

Figures and Tables

Table 1

Homogeneity Test of General Characteristics between Experimental and Control Group (N=35)

jkana-21-511-i001

*Fisher's exact test; Exp.=Experimental group; Cont.=Control group.

Table 2

Homogeneity Test of Dependent Variables between Experimental and Control Group (N=35)

jkana-21-511-i002

*Mann-Whitney U test; Exp.=Experimental group; Cont.=Control group.

Table 3

Effects of Mind Map on Emotional Labor and Burnout (N=35)

jkana-21-511-i003

*paired t-test; †Wilcoxon sign rank test; ‡Mann-Whitney U test; Exp.=Experimental group; Cont.=Control group.

References

1. Song MR, Park KJ. Emotional labor experienced by ambulatory care nurses. J Korean Acad Nurs Adm. 2011; 17(4):451–461. DOI: 10.11111/jkana.2011.17.4.451.
2. Kim EO, Jo SY. The relationship among motives for the selection of a hospital, satisfaction with services in a hospital and the revisit intention of outpatients. J Korean Clin Nurs Res. 2004; 10(1):145–159.
3. Rhee HS. Analysis of out-patient satisfaction to revisit in general hospitals. J Allied Health Res. 2007; 33(1):53–61.
4. Morris JA, Feldman DC. The dimensions, antecedents, and consequence of emotional labor. Acad Manag Rev. 1996; 21(4):986–1010. DOI: 10.5465/AMR.1996.9704071861.
5. Kim SH, Lee MA. Effects of emotional labor and communication competence on turnover intention in nurses. J Korean Acad Nurs Adm. 2014; 20(3):332–341. DOI: 10.11111/jkana.2014.20.3.332.
6. Clark CC. Burnout: assessment and intervention. J Nurs Adm. 1990; 10(9):39–43.
7. Moon SH. Factors affecting the burnout of nurses in cancer wards and those in general wards [master's thesis]. Seoul: Chungang University;2010.
8. Ahn JY. The relationship between emotional labour and job stress of clinic nurses in a specialized hospital for cancer [master's thesis]. Seoul: Catholic University;2007.
9. Byun DS, Yom YH. Factors affecting the burnout of clinical nurses: Focused on emotional labor. J Korean Acad Nurs Adm. 2009; 15(3):444–454.
10. Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, et al. The degrees of emotional labor and its related factors among clinical nurses. J Korean Clin Nurs Res. 2009; 15(2):23–35.
11. Buzan T, Abbott S. The ultimate book of mind maps: Unlock your creativity, boost your memory, change your life. London: Thorsons;2005.
12. Kim J. The effects of lyric analysis using a mind-map on parenting stress in disabled children's mothers [master's thesis]. Seoul: Myongji University;2010.
13. Wilson A. Mapping the mind in relational psychoanalysis: Some critiques, questions, and conjectures. Psychoanalytic Psychology. 1995; 12(1):9. DOI: 10.1037/h0079607.
14. Haiying D, Song H. Study of the influence on reducing anxiety by mind map for patients with hypertension. J Nurses Train. 2011; 18:1638–1640.
15. Kinghorn S, Gaines S. Palliative nursing: improving end of life care. 2nd ed. London: Bailliére Tindall;2007.
16. Kim SH, Ham YS. A Meta-analysis of the Variables related to the Emotional Labor of Nurses. J Korean Acad Nurs Adm. 2015; 21(3):263–276. DOI: 10.11111/jkana.2015.21.3.263.
17. Brotheridge CM, Lee RT. Development and validation of the emotional labour scale. J Occup Organ Psychol. 2003; 76(3):365–379. DOI: 10.1348/096317903769647229.
18. Jung AR. A study on the influencing of casino dealer's job stress on emotional labor [master's thesis]. Seoul: Sejong University;2009.
19. Jeon JH. The influence of emotional labor on burnout and job satisfaction[master's thesis]. Daegu: Kyungpook National University;2010.
20. Malakh-Pines A, Aronson E, Kafry D. Burnout: from tedium to personal growth. New York: Free Press;1981.
21. Hong KP. An analytic study on burnout in relation with personal and job related characteristics and social support[dissertation]. Seoul: Yonsei University;1985.
22. Farrand P, Hussain F, Hennessy E. The efficacy of the 'mind map' study technique. Med Educ. 2002; 36(5):426–431. DOI: 10.1046/j.1365-2923.2002.01205.x.
23. Bae SI. Comparison of burnout, emotional labor, and job satisfaction of nurses between cancer ward and general ward [master's thesis]. Incheon: Gachon University;2014.
24. Kim HK, Ji HS, Ryu EK, Lee HJ, Yun SE, Jeon MK, et al. Factors influencing on burnout of the nurses in hospitals. J Korean Clin Nurs Res. 2005; 10(2):7–18.
25. Friedman L. The barren prospect of a representational world. Psychoanal Q. 1980; 49(2):215–233.
26. Spencer JR, Anderson KM, Ellis KK. Radiant thinking and the use of the mind map in nurse practitioner education. J Nurs Educ. 2013; 52(5):291–293. DOI: 10.3928/01484834-20130328-03.
27. Walker D, Adebajo A, Heslop P, Hill J, Firth J, Bishop P, et al. Patient education in rheumatoid arthritis: The effectiveness of the ARC booklet and the mind map. Rheumatology. 2007; 46(10):1593–1596. DOI: 10.1093/rheumatology/kem171.
TOOLS
Similar articles