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Abstract
Purpose
The purpose of this study was to compare hospitalized patients in comprehensive nursing care units and general care units as to satisfaction with nursing care and factors influencing their intent to revisit the hospital
Methods
A cross-sectional study was conducted with 178 patients who had been hospitalized in a comprehensive nursing care unit and a general care unit in one hospital. Participants completed self-report questionnaires. Data were analyzed using SPSS 21.0.
Results
There was a significant difference between the comprehensive nursing care unit and general care unit for intent to revisit the hospital (p=.036). Factors influencing intent to revisit the hospital for patients in the comprehensive nursing care unit were 'satisfaction with nursing care' (p<.001) and 'use of additional costs for comprehensive nursing care' (p=.041). The factor influencing intent to revisit hospital for patients in the general care unit was 'satisfaction with nursing care' (p<.001).
Conclusion
Findings indicate that comprehensive nursing care service in which all care is provided by nursing staff only, without family or private caregivers, increases intent to revisit the hospital. These results can be used as the foundation of reviewing the operation and expansion of comprehensive nursing care service.
Figures and Tables
Table 1
Homogeneity of Participants' Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and a General Nursing Care Unit (N=178)
Table 2
Comparison of Satisfaction with Nursing Care and Intent to Revisit Hospital for Patients Hospitalized in Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)
Table 3
Differences in Satisfaction with Nursing Care and Intent to Revisit Hospital by Participant Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)
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