Journal List > J Korean Acad Nurs Adm > v.21(1) > 1051785

Kim and Park: Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses



The purpose of this study was to identify the effects of emotional labor and self-efficacy on psychosocial stress of nurses.


A cross-sectional correlation study design was used. The participants were 186 nurses from two general hospitals in Jeju Island, South Korea. A self-report questionnaire was used to collect data including data on emotional labor, self-efficacy, and psychosocial stress. Data were analyzed using descriptive statistics, Pearson correlation coefficient, t-test, ANOVA, and hierarchical multiple regression.


Approximately 98% of the participants were categorized as having potential and high risk stress levels. Hierarchical multiple regression showed that employment status, surface-acting, and self-efficacy explained 37.0% of psychosocial stress and self-efficacy was the main factor influencing psychosocial stress.


Nursing administrators should understand that nurses suffer from high risk stress and emotional labor. To reduce the psychosocial stress of nurses, there is needed to improve stressful work conditions such as irregular employment, decrease surface-acting, and improve self-efficacy.

Figures and Tables

Table 1

General and Job-related Characteristics of Participants (N=186)


*Operating room, Intensive care unit, & Emergency room; Others=Outpatient clinic & Artificial kidney unit.

Table 2

Emotional Labor, Self-efficacy, and Psychosocial Stress of Participants (N=186)


*Operating room, Intensive care unit, & Emergency room; Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

Table 3

Differences in Psychosocial Stress by General and Job-related Characteristics and Self-efficacy (N=186)


*Operating room, Intensive care unit, & Emergency room; Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

Table 4

Correlations among Emotional Labor, Self-efficacy, and Psychosocial Stress (N=186)

Table 5

Factors Affecting Psycho·Social Stress by Hierarchial Multiple Regression Analysis (N=186)


*Dummy variables; Age (<30=0,≥30=1), Martial status (unmarried=0, married=1); Employment status (regular=0, irregular=1); Dep 1,2,3=Work unit (others=0, medical, surgical, or special unit=1).


This research was supported by the 2014 scientific promotion program funded by Jeju National University.


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