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Kim, Seo, Kim, and Min: The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses
Original Article

Journal of Korean Academy of Nursing Administration 2015; 21(1): 10-19.

Published online: 31 January 2015

DOI: https://doi.org/10.11111/jkana.2015.21.1.10

The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

In Suk Kim1, Ryu Bin Seo2, Bok Nam Kim3, A Ri Min4

1Department of Nursing · Nursing Policy Research Institute, Yonsei University, Korea.

2Seoul Women's College of Nursing, Korea.

3Department of Nursing Science, Daegu Health College, Korea.

4Graduate School, University of Illinois at Chicago College of Nursing, Korea.

Corresponding author: Seo, Ryu Bin. Seoul Women's College of Nursing, 287-89 Hongje-dong, Seodaemun-gu, Seoul 120-742, Korea. Tel: +82-2-2287-1020, Fax: +82-2-396-8018, sunstar0412@gmail.com

Received 20 September 2014       Revised 22 December 2014       Accepted 20 January 2015

Copyright © 2015 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables.

Methods

Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffé test, Pearson Correlation, and Multiple Regression.

Results

Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation.

Conclusion

The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.

Keywords: Positive psychological capital, Organizational commitment, Customer orientation

Figures and Tables

Table 1

Differences in Positive Psychological Capital, Organizational Commitment, and Customer Orientation according to characteristics of Participants

jkana-21-10-i001
Table 2

Mean Scores for Positive Psychological Capital, Organizational Commitment, Customer Orientation (N=230)

jkana-21-10-i002
Table 3

Correlation between Positive Psychological Capital and Organizational Commitment, Customer Orientation

jkana-21-10-i003
Table 4

Regression Analysis for Positive Psychological Capital, Organizational Commitment, Customer Orientation

jkana-21-10-i004
Table 5

Effect on Parameters of the Organization Commitment of Customer Directivity and Positive Psychological Capital

jkana-21-10-i005

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