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Kim and Jang: Moderating and Mediating Effects of Social Support in the Relationship between Work-family Conflict, Job Satisfaction and Turnover Intention among Married Women Nurses
Original Article

Journal of Korean Academy of Nursing Administration 2014; 20(5): 525-534.

Published online: 31 December 2014

DOI: https://doi.org/10.11111/jkana.2014.20.5.525

Moderating and Mediating Effects of Social Support in the Relationship between Work-family Conflict, Job Satisfaction and Turnover Intention among Married Women Nurses

Yuna Kim1, Insil Jang2

1Samsung Medical Center, Korea.

2Asan Medical Center, Korea.

Corresponding author: Jang, Insil. Asan Medical Center, 88 Olympic-ro 43-gil, Songpa-gu, Seoul 138-736, Korea. Tel: +82-2-3010-6989, Fax: +82-2-3010-6966, insili@amc.seoul.kr

Received 21 July 2014       Revised 20 August 2014       Accepted 29 September 2014

Copyright © 2014 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to identify moderating and mediating effects of social support in the relationship between work-family conflict, job satisfaction and turnover intention among married women nurses.

Methods

The sample for this study consisted of 225 married female nurses from two hospitals located in Seoul. Data were collected through structured questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients and hierarchical multiple regression with the SPSS 21.0 program.

Results

(a) Social support of married female nurses had significant moderating and mediating effects between work-family conflict and job satisfaction. (b) Social support of married female nurses had significant moderating and mediating effects between work-family conflict and turnover intention.

Conclusion

The results of the study indicate that social support is an important factor in work-family conflict, job satisfaction and turnover intention among married female nurses. Supervisor support is important to married nurses as social support as it is controlled by the organization. Therefore, supportive relationships based on mutual respect between supervisors and nurses are necessary for a creative organizational atmosphere and system.

Keywords: Work-family conflict, Job satisfaction, Turnover intention, Social support

Figures and Tables

Table 1
Differences in Work-family Conflict, Social Support, Job Satisfaction, Turnover Intention according to Socio-demographic and Work related Characteristics (N=225)
jkana-20-525-i001
Table 2
Level of Work-family Conflict, Social Support, Job Satisfaction, and Turnover Intention (N=225)
jkana-20-525-i002
Table 3
Correlations of Work-family Conflict, Social Support, Job Satisfaction, and Turnover Intention (N=225)
jkana-20-525-i003
Table 4
Moderating effect of Social Support in the Relationship between Work Family Conflict and Job Satisfaction and Moderating Effect of Social Support in the Relationship between Work Family Conflict and Turnover Intention
jkana-20-525-i004
Table 5
Mediating Effect of Social Support in the Relationship between Work family Conflict and Job Satisfaction and Mediating Effect of Social Support in the Relationship between Work Family Conflict and Turnover Intention
jkana-20-525-i005

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