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Jeon and Koh: Comparative Study of Emotional Intelligence, Organizational Citizenship Behavior, Organizational Commitment and Organizational Performance of Clinical Nurses in Korea
Original Article

Journal of Korean Academy of Nursing Administration 2014; 20(4): 446-454.

Published online: 30 September 2014

DOI: https://doi.org/10.11111/jkana.2014.20.4.446

Comparative Study of Emotional Intelligence, Organizational Citizenship Behavior, Organizational Commitment and Organizational Performance of Clinical Nurses in Korea

Kyeong-Deok Jeon1, Myung Suk Koh2

1Graduate School, Department of Nursing, Sahmyook University, Korea.

2Department of Nursing, Sahmyook University, Korea.

Corresponding author: Koh, Myung Suk. Department of Nursing, Sahmyook University, 815 Hwarangro, Nowon-gu, Seoul 139-742, Korea. Tel: +82-2-3399-1586, Fax: +82-2-3399-1594, kohms@syu.ac.kr

Received 4 July 2014       Revised 23 July 2014       Accepted 25 July 2014

Copyright © 2014 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to identify the relationships between emotional intelligence, organizational citizenship behavior, organizational commitment and organizational performance of clinical nurses in Korea.

Methods

The participants were 453 nurses, working in three general hospitals in Seoul, and data were collected from December 15, 2012 to February 2, 2013. Data were analyzed using PASW (SPSS ver. 20.0) and SPSS/WIN 19.0 (SPSS INC, Chicago, IL, USA), and AMOS ver. 20.0.

Results

The results were as follows: organizational performance is positively influenced by emotional intelligence. Organizational citizenship behavior is positively influenced by emotional intelligence, organizational commitment is positively influenced by organizational citizenship behavior, and organizational performance is positively influenced by organizational commitment.

Conclusion

The results of this study demonstrate and help in understanding the relationship between the research concepts and the direction of nursing organizations. We recommend that various educational programs should be developed to improve clinical nurses' emotional intelligence.

Keywords: Clinical nurses, Organizational commitment, Organizational citizenship behavior, Emotional intelligence, Organizational performance

Figures and Tables

Figure 1
Path coefficients of modified model.
jkana-20-446-g001
Table 1
Means and Correlations between the Variables (N=449)
jkana-20-446-i001
Table 2
Goodness-of-Fit Index of Structural Equation Models
jkana-20-446-i002
Table 3
Estimates of Modified Model's Parameters
jkana-20-446-i003

RW=Regression weight

Table 4
Direct and Indirect Effects and Total Effects of Variables
jkana-20-446-i004

Notes

This work was supported by 2013 Research Fund of Sahmyook University.

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