Journal List > J Korean Acad Nurs Adm > v.20(4) > 1051764

Jeon and Koh: Comparative Study of Emotional Intelligence, Organizational Citizenship Behavior, Organizational Commitment and Organizational Performance of Clinical Nurses in Korea



The purpose of this study was to identify the relationships between emotional intelligence, organizational citizenship behavior, organizational commitment and organizational performance of clinical nurses in Korea.


The participants were 453 nurses, working in three general hospitals in Seoul, and data were collected from December 15, 2012 to February 2, 2013. Data were analyzed using PASW (SPSS ver. 20.0) and SPSS/WIN 19.0 (SPSS INC, Chicago, IL, USA), and AMOS ver. 20.0.


The results were as follows: organizational performance is positively influenced by emotional intelligence. Organizational citizenship behavior is positively influenced by emotional intelligence, organizational commitment is positively influenced by organizational citizenship behavior, and organizational performance is positively influenced by organizational commitment.


The results of this study demonstrate and help in understanding the relationship between the research concepts and the direction of nursing organizations. We recommend that various educational programs should be developed to improve clinical nurses' emotional intelligence.

Figures and Tables

Figure 1
Path coefficients of modified model.
Table 1
Means and Correlations between the Variables (N=449)
Table 2
Goodness-of-Fit Index of Structural Equation Models
Table 3
Estimates of Modified Model's Parameters

RW=Regression weight

Table 4
Direct and Indirect Effects and Total Effects of Variables


This work was supported by 2013 Research Fund of Sahmyook University.


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