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Kim and Lee: Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses
Original Article

Journal of Korean Academy of Nursing Administration 2014; 20(3): 332-341.

Published online: 30 June 2014

DOI: https://doi.org/10.11111/jkana.2014.20.3.332

Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses

Se Hyang Kim, Mi-Aie Lee

Department of Nursing, Dongguk University, Korea.

Corresponding author: Lee, Mi-Aie. Department of Nursing, Dongguk University, 123 Dongdai-ro, Gyeongju 780-714, Korea. Tel: +82-54-770-2620, Fax: +82-54-770-2616, juliet@dongguk.ac.kr

Received 11 April 2014       Revised 15 May 2014       Accepted 30 May 2014

Copyright © 2014 Korean Academy of Nursing Administration

(open-access):

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Purpose

The purpose of this study was to investigate the relationship among turnover intention, emotional labor, and communication competence in nurses.

Methods

The participants for this study were 297 nurses from three general hospitals in two local cites in Korea. Data were collected by self-administered questionnaires from August 26 to September 10, 2013 and analyzed using descriptive statistics, One-way ANOVA, t-test, Pearson Correlation, Stepwise Multiple Regression with the SPSS/WIN 18.0 program.

Results

The average scores for turnover intention, emotional labor, and communication competence respectively, were 3.45, 3.08, and 3.44 out of 5. The novices recognized that their emotional labor and turnover intention were significantly higher, and their communication competence was lower than other nurses. Nurses' turnover intention had a positive relationship with their emotional labor, but no relationship with communication competence. Job satisfaction, frequency of emotional expression, and emotional dissonance had an effect on nurses' turnover intention.

Conclusion

The results show that emotional labor and job satisfaction are very important factors affecting nurses' turnover intention. So, nurse managers should try to minimize nurses' emotional labor and maximize their job satisfaction by developing various human relationship educational and support programs and using them.

Keywords: Nurse, Turnover intention, Emotional labor, Communication competence

Figures and Tables

Table 1
General Characteristics of Participants (N=297)
jkana-20-332-i001

*Intensive care unit, emergency unit, operating unit.

Table 2
Turnover Intention, Emotional Labor, and Communication Competence (N=297)
jkana-20-332-i002
Table 3
Differences of Turnover Intention, Emotional Labor, and Communication Competence according to Characteristics of Participants (N=297)
jkana-20-332-i003

*Intensive care unit, emergency unit, operating unit.

Table 4
Correlations among Turnover Intention, Emotional Labor, and Communication Competence (N=279)
jkana-20-332-i004
Table 5
Stepwise Multiple Regression on Turnover Intention (N=297)
jkana-20-332-i005

Notes

This article is a condensed from of the first author's master's thesis from Dongguk University.

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