Journal List > J Korean Acad Nurs Adm > v.18(3) > 1051645

Wi and Yi: Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses

Abstract

Purpose

The purpose of this study was to analyze emotional labor factors influencing job satisfaction, intent to leave, and nursing performance of clinical nurses.

Method

The participants were 384 clinical nurses working in a hospital. Study design was cross sectional survey. Subcategories of emotional labor (frequency of emotional labor, attentiveness of emotional display, mismatch of emotions) of emotional labor were dependent variables. Job satisfaction, intent to leave, and nursing performance were independent variables. Data were analyzed by hierarchial multiple regression.

Results

The strength of emotional labor of nurses was similar for all participants in spite of differences in age, position, and clinical career. Total score for emotional labor was 3.21, frequency of emotional labor 3.34, attentiveness of emotional display 3.41, and mismatch of emotions 2.87. Mismatch of emotions influenced job satisfaction (F=12.53, p<.001) R2 27%, intent to leave (F=8.51, p<.001) R2 19%, and nursing performance (F=5.80, p<.001) R2 15%,

Conclusion

These findings indicate that the factor (mismatch of emotion) is an important variable for clinical nurses in human resource management. Therefore, nurse managers should consider this factor for the improvement of organizational effectiveness.

Figures and Tables

Table 1
Descriptive Statistics of Variables (N=384)
jkana-18-310-i001
Table 2
Difference in Variables according to General Characteristics (N=384)
jkana-18-310-i002

*Duncan

Table 3
Correlations among Variables (N=384)
jkana-18-310-i003
Table 4
Results of Hierarchial Regression Analysis (N=384)
jkana-18-310-i004

*Dummy variables : Department (medicine=0), Marital Status (single=0), Education (college=0), Position (staff nurse=0)

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