Relationship Between Organizational Communication Satisfaction and Organizational Commitment among Hospital Nurses

Kyeong Hwa Kang; Yong Hee Han; Soo Jin Kang

doi:10.11111/jkana.2012.18.1.13

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Kang, Han, and Kang: Relationship Between Organizational Communication Satisfaction and Organizational Commitment among Hospital Nurses

Original Article

Journal of Korean Academy of Nursing Administration

Journal of Korean Academy of Nursing Administration 2012; 18(1): 13-22.

Published online: 31 March 2012

DOI: https://doi.org/10.11111/jkana.2012.18.1.13

Relationship Between Organizational Communication Satisfaction and Organizational Commitment among Hospital Nurses

Kyeong Hwa Kang¹, Yong Hee Han², Soo Jin Kang³

¹Associate Professor, Division of Nursing, Hallym University, Korea.

²Director, Department of Nursing, Hallym University Hospital, Korea.

³Full-time Lecturer, Department of Nursing, Daegu University, Korea.

Correspondence: Kang, Soo Jin. Department of Nursing, Daegu University zip 705-714, Daemyeong 3-dong, Nam-gu, Daegu, Korea. Tel: 82-53-650-8393, Fax: 82-53-650-8399, kangsj@daegu.ac.kr

Received 15 October 2011 Revised 26 December 2011 Accepted 2 February 2012

Abstract

Purpose

This study was done to analyze the relationship between organizational communication satisfaction and organizational commitment among hospital nurses.

Method

A survey was conducted with 647 nurses who were working in 24 hospitals in Korea. Data were collected during August 2010. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation analysis, and multiple regression.

Results

The mean level of organizational communication satisfaction was 3.15 (min 1.88 -max 4.88) and the mean level of organizational commitment was 3.21 (min 1.33 - max 4.83). There was a statistically significant correlation between organizational communication satisfaction and organizational commitment (r=. 655). According to analysis of the impact of the subconstructions of organizational communication satisfaction on organizational commitment, the following factors had significant influence on organizational communication satisfaction: vertical communication, communication media, and organizational climate.

Conclusion

These findings showed that communication satisfaction was the most important factor for nurses' organizational commitment. Therefore, there is a need to develop communication strategies and skills for hospital nurses to increase the level of communication satisfaction.

Keywords: Organizational commitment, Communication satisfaction

Figures and Tables

Table 1

General Characteristics of the Participants (N=647)

^*ICU=Intensive Care Unit, OR=Operation Room

Table 2

Descriptive Statistics for Communication Satisfaction and Organizational Committment (N=647)

Table 3

Organizational Commitment by General Characteristics (n=647)

Abbreviations: ICU=intensive care unit ; OR=operating room; OBGY= obstetrics gynecology; OPD=out patient department ;

Post hoc: Scheffe , ^*p<.05, ^**p<.01, ^***p<.001

Table 4

Correlation Between Nurses' Communication and Organizational Commitment (N=647)

^*p < .001

Table 5

Regression Analysis for Organizational Commitment (n=647)

a : Reference Category, ^*p<.05, ^**p<.01, ^***p<.001

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