Journal List > J Korean Acad Nurs Adm > v.17(4) > 1051608

Kim and Yom: The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center



The purpose of this study was to identify the factors influencing the intention of the reuse in patients admitted in university hospital emergency medical center.


The participants were 253 patients admitted to a niversity hospital emergency medical center. Data were collected with self-administrated questionnaires and analyzed by hierarchical multiple regression.


Patient satisfaction with nursing care service and switching cost were positively correlated with reuse by patients while the perceived risk was negatively correlated. As levels of satisfaction with nursing care services and switching cost increase, intention of reuse increases. Satisfaction with nursing care service, switching cost and perceived risk in emergency medical center influence intention to reuse and explain 68.8% of total variation of intention to reuse.


Findings provide strong empirical evidence for importance of atient satisfaction with nursing care service, the switching costs and the perceived risk in explaining the intention of reuse an emergency medical center.

Figures and Tables

Table 1
General Characteristics (N=253)
Table 2
Means, Standard Deviations and Reliability (N=253)
Table 3
Analysis of Differences in Intention of Reuse According to Demographic Characteristics (N=253)
Table 4
Correlations among Variables (N=253)

SNCS=satisfaction with nursing care services; SC=switching costs; PR=perceived risk;

IOR=intention of reuse.

Table 5
Result of Hierarchical Regression Analysis for Intention of Reuse (N=253)


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