Journal List > J Korean Acad Nurs Adm > v.17(3) > 1051595

Cho and Yom: The Effect of Hospital SCM on Logistics Performance



The purpose of this study was to examine the causal relationships among quality of hospital SCM (system quality, information quality, service quality), perceived usefulness, user satisfaction and logistics performance by hospital staff.


A survey using a structured questionnaire was conducted with 276 hospital staff. Analysis of the data was with both SPSS Win 18.0 for descriptive statistics and AMOS 8.0 for the structural equation model.


The hypothetical model yielded Chi-square=8.121 (p=.087), df=4, χ2/df=2.030. GFI=.989, AGFI=.942, RMSEA=.066, NFI=.995, CFI=.997 TLI=.990 and showed good fit indices. Three dimensions of quality of SCM had significant direct effects on perceived usefulness. System and service of quality of SCM had significant direct effects on user satisfaction. Perceived usefulness had significant direct effects on user satisfaction. User satisfaction had significant direct effects on logistics performance.


These results suggest that logistics performance can be enhanced by user satisfaction, user satisfaction can be enhanced by perceived usefulness, and perceived usefulness can be enhanced by quality of hospital SCM. Further study with various hospitals and various variables is necessary.

Figures and Tables

Figure 1
Path diagram of the hypothetical model
Table 1
Demographic characteristics (N=240)
Table 2
Descriptive statistics of study variables
Table 3
Model fit summary
Table 4
Standardized direct, indirect and total effects


1. Bentler PM. Comparative fit indexes in structural models. Psychol Bull. 1990. 107(2):238–246.
2. Chung KS, Park YJ. Service quality of internet shopping mall and consumer satisfaction. J Inf Syst. 2001. 10(1):173–195.
3. Cha SJ. (The) level of satisfaction and awareness on inventory management in general hospitals. 2002. Seoul: Yonsei University of Korea;Unpublished master's thesis.
4. Davis T. Effective supply chain management. Sloan Manage Rev. 1993. 34(4):35–46.
5. DeLone WH, McLean ER. The DeLone and McLean model of information systems success: A ten-year update. J Manag Inf Syst. 2003. 19(4):9–30.
6. Han SS, Son IS, Gu JC, Lee SC. The study on the effect of health care service quality upon customer loyalty. J Korean Soc Quality Manage. 2007. 35(1):61–72.
7. Hong GH. A study on purchase of medical treatment material and management forms. 1999. Seoul: Hanyang University of Korea;Unpublished doctoral dissertation.
8. Im CU. A study on the effect of SCM system's success factor on marketing performance. J Korean Inst Plant Eng. 2006. 11(3):37–47.
9. Kang DW. (A) Study on the customer satisfaction, relationship quality and repurchase intention in e-commerce logistics service quality. 2003. Kyonggi-do: Kyonggi University of Korea;Unpublished doctoral dissertation.
10. Kazuo Y, Park MS, Jo JG, Han NH. Physical distribution administration. 2001. Incheon: Woo Yong Publishing INC..
11. Kim KS. Analysis structural equation modeling: AMOS 4. 2001. Seoul: SPSS Academy.
12. Kim JI. Achieving logistics excellence through the application of the supply chain management concept. Korean J Logist. 1998. 6(1):27–53.
13. Kim CW, Cha IG, Han JG. Modern logistics management. 1999. Seoul: Hakmunsa.
14. Lee M, Park K. Logistics service quality and customer satisfaction in E-commerce. J MIS Res. 2002. 12(4):237–253.
15. Lee SD. The improvement plan to cut down expenses of supplies operation and stored goods in the Polyclinic hospital - Case of a Polyclinic Hospital. 2002. Seoul: Chung Ang University of Korea;Unpublished master's thesis.
16. Lee SG, Park KT, Kim JW, Choi JH. The impact of SCM strategy on logistics service activities and logistics performance. Korean J Logist. 2000. 8(1):49–63.
17. Lee YH, Yoon SJ. A baseline study on quality improvement strategy for appropriate management of medical supplies and goods at general hospitals in Korea. J Korean Soc Qual Assur Health Care. 2002. 9(1):6–17.
18. Li D. A study on the effect of the third-party logistics service quality on the partnership in Shang Hai. 2009. Busan: Pukyong National University of Korea;Unpublished master's thesis.
19. Mun JS. A study on the effect of the shipper's logistics performance. 2010. Busan: Tong Myong University of Korea;Unpublished doctoral dissertation.
20. Nah SD. A study on the affects of information quality and partnership to performance of SCM. J Bus Educ. 2006. 13:369–388.
21. Rai A, Lang SS, Welker RB. Assessing the validity of IS success models: An empirical test and theoretical analysis. Inf Syst Res. 2002. 13(1):50–69.
22. Sea MJ. A study on both the actual state of domestic general hospitals' Physical distribution management system and the level of their satisfaction. 2007. Deagu: Yeung Nam University of Korea;Unpublished master's thesis.
23. Seddon PB. A Respecification and extension of the DeLone and McLean model of IS Success. Inf Syst Res. 1997. 8(3):240–253.
24. Song IK. The study on the effects of service quality on information & system qualities and collaborative performances: Based on SME's SCM environment. J Korean Soc Internet Inf. 2010. 11(1):183–193.
25. Shin HK. A study on material purchasing and inventory management of small & medium general hospitals: Focused on small & medium general hospitals in the capital areas. 2009. Seoul: Kyung Hee University of Korea;Unpublished master's thesis.
26. Stank TP, Goldsby TJ, Vickery SK, Savitskie K. Logistics service performance: Estimating its influence on market share. J Bus Logist. 2003. 24(1):27–56.
27. Yom YH, Lee IJ. Causal relationships among quality, service value, satisfaction and loyalty. J Korean Acad Nurs Adm. 2010. 16(4):497–506.
28. Youn SH, Kim SO. The relationship between SCM practice and SCM performance: A moderating effect of top management support and matching supply chains with products. Bus Educ Rev. 2008. 49:157–179.
29. Zeithaml VA, Parasuraman A, Berry LL. Delivering quality service. 1990. New York: Free Press.
Similar articles