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Lee and Kim: Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses
Original Article
Journal of Korean Academy of Nursing Administration

Journal of Korean Academy of Nursing Administration 2010; 16(4): 488-496.

Published online: 31 December 2010

DOI: https://doi.org/10.11111/jkana.2010.16.4.488

Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

Hyun Sook Lee1, Jong Kyung Kim2

1Charge Nurse, Dankook University Hospital, korea.

2Assistant Professor, Department of Nursing, Dankook University, Korea.

Correspondence: Kim, Jong Kyung. Department of Nursing, Dankook University, San#29, Anseo-dong, Dongnam-gu, Cheonan-si, Chungnam 330-714, Korea. Tel: 82-41-550-3893, Fax: 82-41-550-3888, jongkimk@dankook.ac.kr

Received 2 November 2010       Revised 7 December 2010       Accepted 7 December 2010

Copyright © 2010 Korean Academy of Nursing Administration

Abstract

Purpose

This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations.

Methods

The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0.

Results

The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27).

Conclusion

The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

Keywords: Hospital, Nursing Staff, Communication, Organization and Administration

Figures and Tables

Table 1
General characteristics of subjects (N=316)
jkana-16-488-i001
Table 2
Score of communication competence, communication types, and organizational commitment (N=316)
jkana-16-488-i002
Table 3
Relationship among communication competence, classification of communication, and organizational commitment
jkana-16-488-i003
Table 4
Communication competence by characteristics of subjects (N=316)
jkana-16-488-i004
Table 5
Communication types by characteristics of subjects (N=316)
jkana-16-488-i005
Table 6
Organizational commitment by characteristics of subjects (N=316)
jkana-16-488-i006

Notes

This article is master thesis.

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