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Fig. 1. Item analysis of the different questions. Legend: 1=poor, 2=bad, 3=average, 4=good, 5=excellent, M-N/A=missing or not applicable. Items: 1=Helping you understand the importance of following his or her advice; 2=Physical examination of you; 3=Thoroughness; 4=Listening to you; 5=Knowing what s/he had done or told you during contacts; 6=Keeping your records and data confidential; 7=Explaining the purpose of tests and treatments; 8=Interest in your personal situation; 9=Making it easy for you tell him or her about your problem; 10=Making you feel you had time during consultation; 11=Offering you services for preventing diseases (e.g. screening, immunizations); 12=Helping you to feel well so that you can perform your normal daily activities; 13=Quick relief of your symptoms; 14=Involving you in decisions about your medical care; 15=Helping you deal with emotional problems related with your health status; 16=Telling you what you wanted to know about your symptoms and/or illness; 17=Getting through to the practice on the telephone; 18=Providing quick services for urgent health problems; 19=Being able to speak to the general practitioner on the telephone; 20=The helpfulness of the staff (other than the doctor); 21=Preparing you for what to expect from the specialist or hospital care; 22=Getting an appointment to suit you; 23=Waiting time in the waiting room.

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Fig. 1. Figure 1: Item analysis of the different questions. Legend: 1=poor, 2=bad, 3=average, 4=good, 5=excellent, M-N/A=missing or not applicable. Items: 1= Making you feel you had time during consultation; 2=Interest in your personal situation; 3=Making it easy for you tell him or her about your problem; 4=Involving you in decisions about your medical care; 5=Listening to you; 6=Keeping your records and data confidential; 7=Quick relief of your symptoms; 8=Helping you to feel well so that you can perform your normal daily activities; 9=Thoroughness; 10=Physical examination of you; 11=Offering you services for preventing diseases (e.g. screening, immunizations); 12=Explaining the purpose of tests and treatments; 13=Telling you what you wanted to know about your symptoms and/or illness; 14=Helping you deal with emotional problems related with your health status; 15=Helping you understand the importance of following his or her advice; 16=Knowing what s/he had done or told you during contacts; 17=Preparing you for what to expect from specialist or hospital care; 18=The helpfulness of the staff (other than the doctor); 19=Getting an appointment to suit you; 20=Getting through to the practice on telephone; 21=Being able to speak to the general practitioner on the telephone; 22=Waiting time in the waiting room; 23=Providing quick services for urgent health problems.