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Lee and Yun: A Development and Evaluation of Nursing KMS using QFD in Outpatient Departments
Original Article

Journal of Korean Academy of Nursing 2014; 44(1): 64-74.

Published online: 28 February 2014

DOI: https://doi.org/10.4040/jkan.2014.44.1.64

A Development and Evaluation of Nursing KMS using QFD in Outpatient Departments

Han Na Lee, Eun Kyoung Yun

College of Nursing Science, East-West Nursing Research Institute, Kyung Hee University, Seoul, Korea.

Address reprint requests to: Yun, Eun Kyoung. College of Nursing Science, Kyung Hee University, 26 Kyungheedae-ro, Dongdaemun-gu, Seoul 130-701, Korea. Tel: +82-2-961-0917, ekyun@khu.ac.kr

Received 26 July 2013       Revised 8 August 2013       Accepted 13 January 2014

© 2014 Korean Society of Nursing Science

(open-access):

This is an Open Access article distributed under the terms of the Creative Commons Attribution NoDerivs License. (http://creativecommons.org/licenses/by-nd/4.0/) If the original work is properly cited and retained without any modification or reproduction, it can be used and re-distributed in any format and medium.

Abstract

Purpose

This study was done to develop and implement the Nursing KMS (knowledge management system) in order to improve knowledge sharing and creation among clinical nurses in outpatient departments.

Methods

This study was a methodological research using the 'System Development Life Cycle': consisting of planning, analyzing, design, implementation, and evaluation. Quality Function Deployment (QFD) was applied to establish nurse requirements and to identify important design requirements. Participants were 32 nurses and for evaluation data were collected pre and post intervention at K Hospital in Seoul, a tertiary hospital with over 1,000 beds.

Results

The Nursing KMS was built using a Linux-based operating system, Oracle DBMS, and Java 1.6 web programming tools. The system was implemented as a sub-system of the hospital information system. There was statistically significant differences in the sharing of knowledge but creating of knowledge was no statistically meaningful difference observed. In terms of satisfaction with the system, system efficiency ranked first followed by system convenience, information suitability and information usefulness.

Conclusion

The results indicate that the use of Nursing KMS increases nurses' knowledge sharing and can contribute to increased quality of nursing knowledge and provide more opportunities for nurses to gain expertise from knowledge shared among nurses.

Keywords: Nurses, Knowledge management, Outpatients

Figures and Tables

Figure 1
Study outline and research procedure.
jkan-44-64-g001
Figure 2
Necessity and importance of technical system quality.
jkan-44-64-g002
Figure 3
Necessity and importance of managerial knowledge quality.
jkan-44-64-g003
Figure 4
Nursing KMS screen.
jkan-44-64-g004
Table 1
Nurse's Knowledge Sharing and Creation
jkan-44-64-i001

KMS=Knowledge management system.

Notes

This manuscript is based on a part of the first author's master's thesis from Kyung Hee University.

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