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1 Causal Relationships Among Perceived Risk, Satisfaction, Switching Cost and Loyalty in Outpatient Health Services
Young-Hee Yom, Kyu Eun Lee
J Korean Acad Nurs Adm.2011;17(4):516-523.   Published online 2011 December 31     DOI: http://dx.doi.org/10.11111/jkana.2011.17.4.516
      

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