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1 The Effects of Switching Cost Perceived by Patients and Negative Word of Mouth on Revisiting Intention for Hospital Patients
Yu Kyung Ko, Byeong Jin Kim
J Korean Acad Nurs Adm.2011;17(1):5-13.   Published online 2011 March 31     DOI: http://dx.doi.org/10.11111/jkana.2011.17.1.5
      

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