J Korean Acad Nurs Adm JKANA Journal of Korean Academy of Nursing Administration 1225-9330 2288-4955 Korean Academy of Nursing Administration 10.11111/jkana.2016.22.5.507 Original Article Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals Oh Hee Sook 1 Wee Hwee 2 Gunsan Medical Center, Korea. Department of Nursing, Kunsan National University, Korea. Corresponding author: Wee, Hwee. Department of Nursing, Kunsan National University, 558 Daehak-ro, Gunsan 54150, Korea. Tel: +82-63-469-1993, Fax: +82-63-469-7429, weehwee@kunsan.ac.kr 12 2016 31 12 2016 22 5 507 517 18 08 2016 28 10 2016 08 12 2016 Copyright © 2016 Korean Academy of Nursing Administration 2016 This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited. Purpose

The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important to improve nursing services to produce positive change in local public hospitals. This study was done to examine the relationships between self efficacy, organizational commitment, customer orientation and nursing performance for nurses in local public hospitals.

 Methods

For this study, 5 of 34 institutions were selected through random sampling: and 134 nurses working in local public hospitals were selected. Data were collected from March 28 to April 8, 2016 using self-report questionnaires. Collected data were analyzed using independent t-test, one-way ANOVA, Scheffé test, Pearson correlation coefficient and multiple regression with SPSS/WIN 18.0.

 Results

The major findings are summarized as follows: (1) There were significant positive correlations between self efficacy, organizational commitment, customer orientation, and nursing performance. (2) The factors affecting nursing performance were self efficacy, organizational commitment, and customer orientation, in that order, and these variables explained 57% of nursing performance.

 Conclusion

Administrators in local public hospitals should use the results of this study to develop a strategy for improving nursing performance.

 Public hospitals Self efficacy Organizational commitment Customer orientation Nursing performance

This article is a revision of the first author's master's thesis from Kunsan National University.

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