Journal List > J Korean Acad Community Health Nurs > v.24(1) > 1058334

Park and Han: Relations of Job Satisfaction with Emotional Labor, Job Stress, and Personal Resources in Home Healthcare Nurses

Abstract

Purpose

The aim of this study is to identify effects of emotional labor, job stress and personal resources on job satisfaction in home healthcare nurses.

Methods

The subjects were 149 home healthcare nurses working for home healthcare centers at 61 hospitals. Data were collected using a structured questionnaire from November 22, 2010 to February 28, 2011 and analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlation, Hierarchical multiple linear regression analysis.

Results

The mean score of emotional labor level was 4.23±0.95, that of job stress level 3.39±0.57, that of personal resources 3.38±0.36, and that of job satisfaction 3.31±0.40. There were positive correlations among emotional labor, job stress, personal resources and job satisfaction. After age, educational level, job position, and work period in home health care, and traffic accident were controlled, the variables, emotional labor (β=-.198, p = .034) and personal resources (β=.236, p = .005) turned out to account for 13.3% of the job satisfaction. But job stress was not a statistically significant predictor.

Conclusion

Home healthcare nurses were needed to minimize emotional labor and revitalize personal resources in order to maintain a comparatively high level of job satisfaction. Furthermore, it is necessary to carry out systematic education and an organizational management scheme into practice.

Figures and Tables

Table 1
Characteristics of the Subjects (N=149)
jkachn-24-51-i001
Table 2
Emotional Labor, Job Stress, Personal Resources and Job Satisfaction (N=149)
jkachn-24-51-i002
Table 3
Correlation among Emotional Labor, Job Stress, Personal Resources, and Job Satisfaction (N=149)
jkachn-24-51-i003
Table 4
Factors Influencing Job Satisfaction (N=149)
jkachn-24-51-i004

Dummy=education, position, traffic accident,^β=unstandardized coefficients; β=standardized coefficients; ref=reference.

Notes

This article is based on a part of the first author's master's thesis from Sahmyook University.

References

1. Ahn JY, Jung HS, Kim HA. The relationship between emotional labor and job stress of clinical nurses in a hospital. Korean J Occup Health Nurs. 2007. 16(2):139–145.
2. Byun DS, Yom YH. Factors affecting the burnout of clinical nurses-focused on emotional labor-. J Korean Acad Nurs Adm. 2009. 15(3):444–454.
3. Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, et al. The degrees of emotional labor and the it's related factors among clinical nurses. J Korean Clin Nurs Res. 2009. 15(2):23–35.
4. Cho YY. The relationship among perception of ethical values, ethical conflicts, and job satisfaction of home care nurses. 2005. Seoul: The Catholic University of Korea;Unpublished master's thesis.
5. Er KS, Hur HK, Kim KK, Cho YJ, Kim EH, Kim SJ. The relationship between job characteristics, job satisfaction, and intents to leave among hospital nurses. Clin Nurs Res. 2004. 9(2):81–92.
6. Han AK, Kim OS, Won JS. A study on job stress and coping method by the personality types of clinical nurses. Clin Nurs Res. 2007. 13(2):125–136.
7. Han OJ. The effects of everyday strains and personal resources on psychological adjustment of the very old. 2002. Cheongwon: Korea National University of Education;Unpublished master's thesis.
8. Han SJ, Yoon OS, Kwon MS, Song MS. Comparison of emotional labor and job stress of hospital nursing staff. Korean J Occup Health Nurs. 2011. 20(1):55–64.
crossref
9. Hochschild AR. The managed heart: Commercialization of human feeling. 1983. Berkeley: University of California Press.
10. Huh JH. The study of relations among organization quality, emotional labor and employee job attitude. 2000. Seoul: Hongik University;Unpublished master's thesis.
11. Kim BN, Oh HS, Park YS. A study of nurses' resilience, occupational stress and satisfaction. Korean J Occup Health Nurs. 2011. 20(1):14–23.
crossref
12. Kim HH. A study on married nurses' role conflict and their job satisfaction. 2001. Daejeon: Daejeon University;Unpublished master's thesis.
13. Kim HR. A study on relationship between job stress and burnout in home care nurses. 2004. Seoul: The Catholic University of Korea;Unpublished master's thesis.
14. Kim HS, You SY, Kim MJ, Park CS. Direct care stress and job satisfaction in home care nurses. Korean J Women Health Nurs. 2004. 10(3):261–265.
crossref
15. Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. J Korean Acad Nurs Adm. 2009. 15(4):515–526.
16. Kim SY. A study on the job satisfaction of nurses in university hospitals. 1998. Seoul: Kyung Hee University;Unpublished master's thesis.
17. Kim SY. A study on role perception level and job satisfaction level of home health care nurses. 2004. Seoul: The Catholic University of Korea;Unpublished master's thesis.
18. Kwon HJ, Suk BH, Chee SJ, Ahn YM, Kim YJ, Park SA, et al. The relationships between the types of nursing organizational culture, nurses' satisfaction with life, and job satisfaction. J Korean Clin Nurs Res. 2011. 17(1):57–69.
19. Lee HH. Study on the relationship between perceived stress and job satisfaction of polyclinic nurses in Korea. 2001. Busan: Kyungsung University;Unpublished master's thesis.
20. Lee YJ. Study of the relationship of stress, social support, self-esteem and depression and anxiety. 1995. Seoul: Seoul Women's University;Unpublished doctoral dissertation.
21. Lee DS. A study of development and standardization to measure job stress in Korea. 1999. Chuncheon: Hallym University;Unpublished doctoral dissertation.
22. Ministry of Health & Welfare. Work manual of medical institutions home nursing business. 2010. Retrieved November 5, 2012. from http://www.mohw.go.kr/front/jb/sjb030301vw.jsp?PAR_MENU_ID=03&MENU_ID=030503&CONT_SEQ=237181&page=1.
23. Osipow SH, Spokane AR. Occupational stress inventory: Manual-research version. 1992. Lutz, FL: Psychological Assessment Resources Inc.
24. Park TK. Professionalism, job stress and job satisfaction of visiting nurses. 2012. Daegu: Kyungpook National University;Unpublished master's thesis.
25. Salmond S, Ropis PE. Job stress and general wellbeing: A comparative study of medical-surgical and home care nurses. Medsurg Nurs. 2005. 14(5):301–309.
26. Shin MK, Kang HL. Effects of emotional labor and occupational stress on somatization in nurses. J Korean Acad Nurs Adm. 2011. 17(2):158–167.
crossref
27. Song IS. Job stress, personality, job satisfaction and health status of clinical nurses. 2007. Seoul: Chung-Ang University;Unpublished master's thesis.
28. Song MR, Park KJ. Emotional labor experienced by ambulatory care nurses. J Korean Acad Nurs Adm. 2011. 17(4):451–461.
crossref
29. Woo JH, Koh MS. The effectiveness organizational commitment, job satisfaction by clinical nurse's compensation justice. J Korean Acad Nurs Adm. 2003. 9(4):585–597.
30. Yoon SH. The effects of organizational managerial characteristics and job characteristics on job sress and job effectiveness: A survey on clinical nurses. Korean J Ind Organ Psychol. 2004. 17(3):451–466.
31. Yoon YM. Relationship between job stressors and psychosocial well being in home health nurses. 2003. Seoul: Yonsei University;Unpublished master's thesis.
TOOLS
Similar articles