Abstract
Objectives
This study analyzes the effect of role stress on turnover and examines the mediating effects of organizational, career, and job commitment.
Methods
This study involved a questionnaire survey on socio-demographic characteristics, working environment, role stress, commitment, and turnover. This was administered to 272 clinical dental hygienists from February 1, 2014, to February 28, 2014, and data were analyzed using t-test, one-way ANOVA, Pearson correlation analysis, and hierarchical multiple regression.
Results
Turnover among dental hygienists increased when their role stress was high and the latter was significantly correlated with organizational, career, and job commitment. In the relationship between role stress and turnover, organizational and career commitment worked as the mediating factors with organizational commitment showing the biggest effect.
References
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Table 1.
Table 2.
Variables | N | Role stress | P-value | Turnover intention | P-value | ||
---|---|---|---|---|---|---|---|
Socio-demographic characteristics | Age (yrs) | ≤24 | 98 | 15.6±5.3a | <0.001 | 9.6±3.8a | <0.001 |
25-29 | 109 | 19.6±6.1b | 11.4±3.5b | ||||
≥30 | 60 | 18.1±6.3b | 9.0±4.4a | ||||
Marital status | Unmarried | 206 | 18.0±6.0 | 0.425 | 10.4±3.8 | 0.150 | |
Married | 62 | 17.3±6.7 | 9.5±4.4 | ||||
Education status | College | 156 | 17.7±6.0 | 0.653 | 10.7±3.7 | 0.025 | |
University | 111 | 18.1±5.4 | 9.6±4.2 | ||||
Salary satisfaction | Never | 103 | 18.6±5.4 | 0.056 | 11.5±3.5a | <0.001 | |
Moderate | 94 | 18.2±6.5 | 10.0±3.5b | ||||
Great | 58 | 16.2±6.3 | 8.2±4.3c | ||||
Career (yrs)* | ≤4 | 134 | 16.7±6.1 | 0.002 | 10.0±3.7 | 0.410 | |
>4 | 126 | 19.5±5.9 | 10.4±4.2 | ||||
Position | Staff | 175 | 17.1±6.4 | 0.005 | 10.2±3.9 | 0.924 | |
Supervisor | 93 | 19.3±5.4 | 10.2±4.0 | ||||
Working environment | Medical institution | Hospital | 81 | 18.4±5.8 | 0.319 | 10.3±4.0 | 0.812 |
Clinics | 186 | 17.6±6.3 | 10.2±3.9 | ||||
Working days (weekly) | ≤5 | 170 | 18.0±6.1 | 0.521 | 10.2±3.9 | 0.781 | |
>5 | 94 | 17.5±6.3 | 10.3±4.1 | ||||
Working hours (weekly) | ≤40 | 173 | 17.4±6.3 | 0.194 | 9.8±4.0 | 0.011 | |
>40 | 90 | 18.4±5.7 | 11.1±3.8 | ||||
Introduction of | Yes | 173 | 18.2±6.2 | 0.169 | 10.2±3.9 | 0.910 | |
five working days | No | 93 | 17.1±6.1 | 10.3±4.0 |
Table 3.
Table 4.
Variables | N | Commitment | |||||||
---|---|---|---|---|---|---|---|---|---|
Organizational | P-value | Career | P-value | Job | P-value | ||||
Socio- demographic characteristics | Age (yrs) | ≤24 | 98 | 25.5±5.4a | <0.001 | 12.6±4.6ab | 0.005 | 22.8±3.4a | <0.001 |
25-29 | 109 | 22.8±6.3b | 11.2±4.6a | 22.6±4.0a | |||||
≥30 | 60 | 27.4±5.8a | 13.6±4.9b | 25.3±4.8b | |||||
Marital status | Unmarried | 207 | 24.3±6.1 | 0.014 | 11.8±4.7 | 0.005 | 22.8±3.9 | 0.001 | |
Married | 62 | 26.5±6.0 | 13.8±4.6 | 24.8±4.6 | |||||
Education status | College | 156 | 24.6±5.6 | 0.634 | 12.3±4.9 | 0.976 | 23.1±4.1 | 0.528 | |
University | 111 | 25.0±6.8 | 12.3±4.4 | 23.5±4.3 | |||||
Salary satisfaction | Never | 103 | 22.9±6.2a | <0.001 | 12.1±4.5ab | 0.029 | 22.7±3.8a | 0.028 | |
Moderate | 94 | 25.2±5.4b | 11.4±4.6a | 23.2±4.0ab | |||||
Great | 58 | 27.7±5.9c | 13.6±5.2b | 24.5±4.5b | |||||
Career (yrs)* | ≤4 | 134 | 24.9±6.0 | 0.971 | 12.4±4.7 | 0.669 | 22.9±3.8 | 0.104 | |
>4 | 126 | 24.9±6.2 | 12.2±4.8 | 23.7±4.5 | |||||
Position | Staff | 175 | 24.5±6.3 | 0.266 | 12.4±4.7 | 0.534 | 22.8±3.9 | 0.010 | |
Supervisor | 93 | 25.3±5.7 | 12.0±4.7 | 24.1±4.4 | |||||
Working environment | Medical institution | Hospital | 81 | 23.7±5.2 | 0.015 | 11.9±5.0 | 0.014 | 22.1±3.6 | 0.145 |
Clinics | 186 | 25.3±6.4 | 12.4±4.6 | 23.8±4.3 | |||||
Working days | ≤5 | 170 | 24.7±6.4 | 0.712 | 12.4±4.9 | 0.616 | 23.4±4.1 | 0.333 | |
(weekly) | >5 | 94 | 25.0±5.5 | 12.1±4.4 | 22.9±4.2 | ||||
Working hours | ≤40 | 173 | 25.3±6.3 | 0.040 | 12.5±4.9 | 0.317 | 23.6±4.2 | 0.076 | |
(weekly) | >40 | 90 | 23.7±5.7 | 11.9±4.4 | 22.6±4.0 | ||||
Introduction of | Yes | 173 | 24.6±6.1 | 0.442 | 12.4±4.8 | 0.514 | 23.4±4.0 | 0.609 | |
five working days | No | 93 | 25.2±6.1 | 12.0±4.7 | 23.1±4.4 |